The Four Cornerstones of Superior Customer Service
The heart of any company can be found beating inside the walls of its customer service department. Providing superior customer service after the sale is a smart business decision that pays long-term dividends. All the money that companies spend on...
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Adversity Gives You Strength!
How can you stay self-motivated and productive in the midst of turbulent times and a sluggish economy? How do you persevere as a salesperson when times are tough and customers seem to be holding on to every penny in fear of economic...
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Training at the Cutting Edge
Producing Professional Peak Performance, 21st Century TrainingWe are living in an incredible world of change and leadership transitions. As goes the leader, so goes the pack! This is so true from family, to the corporate world, as well as the global...
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I Would, If I Could - If Only...
I am a very lucky man. I am an international trainer and I am privileged to be given the opportunity to deliver a range of courses to a variety of professional people from many different backgrounds and industries.I absolutely recognize that whilst...
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Looking Back on 2015
Looking back on 2015 three things come to mind. The drastic drop in oil prices, the new regulations introduced in the European Union, and the greater application of Key Performance Indicators within companies.The past year (2015) has been...
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Fair Pay?
Employers are increasingly getting dissatisfied with using standard pay packages only to find that they don’t work well for their organisation.Using a dashboard approach to measurement, the three main ingredients which make up productivity are...
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Motivation and Getting Results for 2016 and Beyond
I could write an endless story about motivation and how historically it’s been achieved. I would rather focus on key issues that have shaped our ideas on motivation and in particular things that really work and that you can apply in your work...
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Differentiation for Talent Management
An HR recipe for dramatic productivity improvementThere surely has never been a better time for human resources to excel. With tighter fiscal control and a business drive for more efficiency it is providing human resources with the perfect set of...
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Making Training Pay
Does training add value? If you ask any HR department all training function the answer would certainly be yes. What’s the same question to the CP or CF any answer would be completely different. So who is correct? The answer is probably the CEO...
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Towards Wellness
The basic human needs of security and significance determine a person’s behaviour.I AM deeply grateful to psychologist Dr. Larry Crabb for expressing his views that humans have deepest longings for the two basic human needs of security and...
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Planning to attend a training course?
Dear Learner,You’ve decided it’s time to learn more. You’ve signed up for a training course. Now what?What to do before, during, and after the training to optimize your learning experience.You might be having a valid reason to have this...
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Effective Team Leader – Is there a single recipe?
What is a team? There are many definitions, so let us take an example from Wikipedia.“A team is a group of individuals working together to achieve a goal. A group does not necessarily constitute a team. Teams normally have members with...
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Have you suffered from a breach of contract?
Contractual disputes can be costly, time-consuming and are rarely straightforward. It would be beneficial if organisations could consider the ramifications of their decisions and actions at an earlier stage to determine the true knock on effects and...
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The Necessity of Focused Presentations
The development of modern technologies created a great possibility of gathering a large amount of data on different process-production, manufacturing, exploration, logistics and supply chain as well as other, providing the basics for scientific...
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A New Approach to Effective Interviewing
Why a Process?If you were to ask ten of your managers “what’s the best way to interview” I suspect you would get ten different answers, each convinced that their way was the best.Every time you recruit, you have the opportunity to make a...
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