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Course Schedule
Classroom Sessions:
Date Venue Fees
03 - 07 Jun 2024 Dubai - UAE $5,950
14 - 18 Oct 2024 Dubai - UAE $5,950
Online Sessions:

03 - 07 Jun 2024 Online $3,950
14 - 18 Oct 2024 Online $3,950
Course Description


Being an administrator of operations and coordinating how, when, and who does what within a team, is a highly skilled activity filled with many challenges.  This Administrative Operations and Coordination training course will provide a unique opportunity to master the skills required for this job, from the macro to the micro.  From the leadership and management abilities to think big and organize, to the technical skills to plan and create procedures, along with the more subtle skills of communicating clearly and confidently with others.

This GLOMACS training course will highlight:

  • Basic project management
  • Creating well-organized work procedures and workflow
  • Excellent oral and written communication skills
  • Solving problems and making decisions
  • Leadership and emotional intelligence


This training course will provide you with the practical knowledge and inner confidence to handle the multi-faceted role involved with administrations and operations. 

By the end of this training course, you will be able to;

  • Analyze and improve office policies and procedures
  • Develop creative solutions to problems and make decisions
  • Speak confidently and clearly in any public situations
  • Stay calm and communicate assertively with even the most difficult people
  • Delegate effectively and lead and motivate a team

Training Methodology

Participants in this Administrative Operations and Coordination training course will enjoy interactive and practical exercises delivered through media to suit every kind of learning preference. The training course will include activities in groups and pairs as well as individual exercises. Everyone will get the opportunity to discuss their work challenges in a supportive environment.

Organisational Impact

Employees who attend this training course will add value to their organisation by being empowered to implement the following skills:

  • Communication skills – The ability to communicate with anyone on any level of the company and customers with confidence and clarity
  • Organisation skills – Being an organised thinker and making improvements to processes and procedures
  • Project management skills – Knowing how to organise tasks, delegate tasks and track progress
  • Administrative skills – Managing time, tasks and tools to get the job done right and right on time
  • Managing and leadership skills – Being comfortable with managing and leaders others from any position in the company

Personal Impact

Delegates who attend this training course can expect to develop:

  • An increase in motivation and self-confidence
  • An in-depth understanding of different management styles and how to work with them
  • The ability to be more self-aware and manage workplace stress and emotions
  • Excellent communication skills
  • A clearly understand of how to use their time to achieve results individually and with a team


The skills delivered by this Administrative Operations and Coordination training course are useful for anyone from general managers to office managers.  Anyone who needs to coordinate the work of others to achieve results would benefit greatly from the contents of this.

Although this GLOMACS training course is suitable for a wide range of professionals it will greatly benefit: 

  • Office Managers
  • Team Leaders
  • Administrative Officers
  • Operation Coordinators
  • Project Managers
  • New Managers and Supervisors
Course Outline


Administrative Operations and Coordinators at Work 

  • Defining the tasks, skills, and mindsets to be great at the job
  • Managing your roles, relationships, resources and responsibilities
  • Motivating yourself and others to achieve excellence at work
  • Managing your time and tasks effectively
  • Thinking like a manager and leader – Changing your self-image


Working with Others 

  • Excellent E-communications – From emails to online meetings
  • Assertive communication – Express yourself with confidence and consideration for others
  • Dealing with difficult people and situations
  • Personality types at work
  • Emotional intelligence
  • Staying calm in a crisis


Getting Organised 

  • Streamlining your procedures and policies
  • Thinking clearly – using mind mapping to see the big picture and the details
  • Basic project management skills
  • Taking advantage of technology to manage your workload
  • Keeping your manager/s organized
  • Diary and travel management


Administrative Tool Kit 

  • Solving problems and thinking creativity
  • Making decisions – Logical and intuitively
  • Delegating to get things done through others
  • Giving feedback that motivates others to change
  • Listening like you mean it
  • Handling conflict situations smoothly


Becoming a Professional 

  • Building your brand and reputation
  • Becoming a leader
  • Leadership styles
  • Empowering others
  • Presenting yourself in public
  • How to structure a presentation
  • Using visuals to help make an impact
  • Continued learning
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
  • Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Providers and Associations

Endorsed Education Provider

  • Quality Logo
  • Quality Logo

GLOMACS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

In Association With

Oxford Management Centre

Oxford Management Centre

A GLOMACS - Oxford Management Centre collaboration aimed at providing the best training services and benefits to our valued clients.

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GLOMACS Training & Consultancy
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