Leading Business Strategy
Through Operational Excellence

INTRODUCTION

This Leading Business Strategy through Operational Excellence training course is designed to enable leaders and professionals to spearhead the integration of their organizational processes across organizational boundaries and existing systems in order to excel in the digital age.  Operational managers deliver business performance by effectively influencing work teams and co-coordinating among functions. This course will enable you to enhance and create value to your organization by aligning department goals with your organization’s strategic vision and mission.

The focus of the first week of this 2-week training course will be on Strategic Operations Leadership in which delegates learn to plan and implement change to meet stakeholders’ needs, create an innovative culture which leverage department's core competencies, and gain the leadership skills to effectively integrate strategic thinking with daily operations.

The second week focuses on Operational Excellence which will equip the participants with the knowledge, skills, and behavioral competencies required to support an Operational Excellence programme and contribute significantly to the bottom line of your organisation, reducing variation, defects, cycle times, lead times, waste, and costs within your operations. It supports the drive for sustainable profitability and growth within your organisation by adopting a holistic approach to improvement. The essence of Operational Excellence is an organisational culture that achieves long-term sustainable growth and performance development by enhancing employee empowerment and motivation.

This training course is designed for leaders and practitioners wishing to transform their organisations through strategy and culture, and through the application of operational excellence approaches, methodologies, processes, and tools.

This GLOMACS Leading Business Strategy through Operational Excellence training course will highlight:

• Understanding the critical aspects of strategic thinking and operational excellence
• Leveraging operational strengths to enhance stakeholders’ value
• Executing Strategy and lean organizational practices at the operational level
• Managing projects and practicing process management practices effectively
• Managing operational change management to influence an innovative culture

MODULES

This training course is split into two modules:

MODULE I - Strategic Operations Leadership

MODULE II - Operational Excellence

Each module is structured and can be taken as a stand-alone training course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a 2-week training course.

Objectives

At the end of this Leading Business Strategy through Operational Excellence training course, participants will be able to:

• Align operations improvements with business strategy to support growth and achieve the organization’s strategic objectives
• Build strategic thinking into operations excellence efforts
• Appreciate the contemporary challenges that operations leaders need to deal within dynamic environment.
• Understand current strategies for improved operations competitiveness
• Influence organizational culture and employee behavior to align strategic goals and operations management
• Implement Lean Organization principles, methodologies to achieve key operational excellence goals – easier, better, faster, and cheaper

Training Methodology

This Leading Business Strategy through Operational Excellence training course will be conducted through a combined applications of (a) coach-led training, (b) practical application of techniques through individual and group activities, and (c) mini-focus case discussions and reflection of delegate real life experiences. Participants are given opportunities to apply strategic tools to their operations context. The main goal is to motivate participants to start thinking, evaluating and setting strategic priorities for their organization operations functions. The seminar manual provides a guide to all tools and methods covered for future reference.

Organisational Impact

Organizations will benefit from participants adopting holistic thinking, avoiding the sub-optimization that can result from fragmented improvement activity. The benefits are as follows:

• Leveraging strategic thinking at the operational level to create value and sustain business growth
• Maximizing operational core competencies to implement organizational strategy
• Bridging the gap between organizational and operational goals
• Fostering an innovative culture that strives for operational excellence by overcoming strategic challenges
• Developing an effective change process that satisfies customer expectations and stakeholder needs
• Engaging all stakeholders to align improvements to strategic imperatives

Personal Impact

This Leading Business Strategy through Operational Excellence training course will personally benefit the participants by being able to apply the thinking and techniques to identify, evaluate, and improve issues affecting them in the workplace.

• Developing their professional skills and critical thinking
• Network with and learn from other organisations
• Making data-driven business decisions and problem solving
• Engage stakeholders more effectively in aligning strategies and operations
• Employing tools and techniques to reduce costs and drive customer satisfaction and profitability

WHO SHOULD ATTEND?

This Leading Business Strategy through Operational Excellence training course is appropriate for everyone in the organization but may be of special interest to anyone charged with driving the improvement of operating performance.

This GLOMACS Leading Business Strategy through Operational Excellence training course is suitable to a wide range of professionals but will greatly benefit:

• Directors and Vice Presidents
• Manufacturing, Quality, and Operations Managers
• Supply Chain Personnel
• Operations Personnel
• Team Leaders
• Technical Staff