Leading Business Strategy
Through Operational Excellence

This Leading Business Strategy through Operational Excellence training course is designed to enable leaders and professionals to spearhead the integration of their organizational processes across organizational boundaries and existing systems in order to excel in the digital age.  Operational managers deliver business performance by effectively influencing work teams and co-coordinating among functions. This course will enable you to enhance and create value to your organization by aligning department goals with your organization’s strategic vision and mission.

The focus of the first week of this 2-week training course will be on Strategic Operations Leadership in which delegates learn to plan and implement change to meet stakeholders’ needs, create an innovative culture which leverage department's core competencies, and gain the leadership skills to effectively integrate strategic thinking with daily operations.

The second week focuses on Operational Excellence which will equip the participants with the knowledge, skills, and behavioral competencies required to support an Operational Excellence programme and contribute significantly to the bottom line of your organisation, reducing variation, defects, cycle times, lead times, waste, and costs within your operations. It supports the drive for sustainable profitability and growth within your organisation by adopting a holistic approach to improvement. The essence of Operational Excellence is an organisational culture that achieves long-term sustainable growth and performance development by enhancing employee empowerment and motivation.

This training course is designed for leaders and practitioners wishing to transform their organisations through strategy and culture, and through the application of operational excellence approaches, methodologies, processes, and tools.

This GLOMACS Leading Business Strategy through Operational Excellence training course will highlight:

• Understanding the critical aspects of strategic thinking and operational excellence
• Leveraging operational strengths to enhance stakeholders’ value
• Executing Strategy and lean organizational practices at the operational level
• Managing projects and practicing process management practices effectively
• Managing operational change management to influence an innovative culture

The seminar is split into two modules:

MODULE I - Strategic Operations Leadership

MODULE II - Operational Excellence

Each module is structured and can be taken as a stand-alone training course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a two-week training course.

At the end of this Leading Business Strategy through Operational Excellence training course, participants will be able to:

• Align operations improvements with business strategy to support growth and achieve the organization’s strategic objectives
• Build strategic thinking into operations excellence efforts
• Appreciate the contemporary challenges that operations leaders need to deal within dynamic environment.
• Understand current strategies for improved operations competitiveness
• Influence organizational culture and employee behavior to align strategic goals and operations management
• Implement Lean Organization principles, methodologies to achieve key operational excellence goals – easier, better, faster, and cheaper

This Leading Business Strategy through Operational Excellence training course will be conducted through a combined applications of (a) coach-led training, (b) practical application of techniques through individual and group activities, and (c) mini-focus case discussions and reflection of delegate real life experiences. Participants are given opportunities to apply strategic tools to their operations context. The main goal is to motivate participants to start thinking, evaluating and setting strategic priorities for their organization operations functions. The seminar manual provides a guide to all tools and methods covered for future reference.

Organizations will benefit from participants adopting holistic thinking, avoiding the sub-optimization that can result from fragmented improvement activity. The benefits are as follows:

• Leveraging strategic thinking at the operational level to create value and sustain business growth
• Maximizing operational core competencies to implement organizational strategy
• Bridging the gap between organizational and operational goals
• Fostering an innovative culture that strives for operational excellence by overcoming strategic challenges
• Developing an effective change process that satisfies customer expectations and stakeholder needs
• Engaging all stakeholders to align improvements to strategic imperatives

This Leading Business Strategy through Operational Excellence training course will personally benefit the participants by being able to apply the thinking and techniques to identify, evaluate, and improve issues affecting them in the workplace.

• Developing their professional skills and critical thinking
• Network with and learn from other organisations
• Making data-driven business decisions and problem solving
• Engage stakeholders more effectively in aligning strategies and operations
• Employing tools and techniques to reduce costs and drive customer satisfaction and profitability

This Leading Business Strategy through Operational Excellence training course is appropriate for everyone in the organization but may be of special interest to anyone charged with driving the improvement of operating performance.

This GLOMACS Leading Business Strategy through Operational Excellence training course is suitable to a wide range of professionals but will greatly benefit:

• Directors and Vice Presidents
• Manufacturing, Quality, and Operations Managers
• Supply Chain Personnel
• Operations Personnel
• Team Leaders
• Technical Staff

MODULE I:  Strategic Operations Leadership

DAY 1

Critical Aspects of Strategic Thinking

• Strategy in the context of Operations Management
• Distinguishing between strategic thinking and planning
• Identifying the strategic challenges facing operational managers
• Identifying the impact of strategy on operational activity
• Aligning the organization's vision with reality
• Creating sustainable competitive advantage

DAY 2

Leveraging Operational Strengths to Enhance Stakeholders’ Value  

• Organisational vs. operational competencies
• Identifying the key strengths within your operation
• Rating competencies against strategic goals
• The importance of stakeholders in the strategy process
• Satisfying the needs of the stakeholders
• Positioning yourself within the four cycles of operational effectiveness
• Macro-environment scanning with PESTLE
• Micro-environment scanning with Porter's Five Forces

DAY 3

Executing Strategy at The Operational Level

• Qualifying the gaps between operational and organisational vision
• Establishing the foundation for realising goals
• Questioning assumptions: Discover new solutions and findings
• Managing operational strategic assets
• Rigorous planning through scenario assessment
• Quantifying the impact of proposed solutions

DAY 4

Creating An Innovative Culture

• The importance of innovation in strategic thinking
• Meeting the five preconditions for an innovative culture
• Facilitating team innovation
• Generating innovation ideas using tools for creativity
• Benchmarking objectives against actual performance

DAY 5

Operational Change Management

• Understanding stakeholders’ response to change on the change curve
• Implementing operational change using the ADKAR change process
• Gaining commitment using the Influence Model
• Applying influencing techniques to overcome resistance
• Earning support with entrepreneurial techniques

MODULE II – Operations Excellence

DAY 6

Operational Excellence Perspectives & Strategic Approach

• The OPEX Framework, Principles, Benefits  
• Elements of Strategic Approach – McKinsey’s 7S, Balanced Scorecard, Strategy Map
• McKinsey’s 7S Model
• Balanced Scorecard (BSC)
• Strategy Map
• Integrated Management Systems – Quality, Environmental, Safety & Health (ISO 9001, 14001, 45001) 

DAY 7

Managing Projects  

• Project Pipeline Development and Prioritisation
• Overview of PM Lifecycle
• Business Case Proposal
• Project Planning Toolbox – WBS, Gantt Chart, Risk Management etc. 
• Project Execution & Monitoring
• Project Closure

DAY 8

Practices & Methodologies for Operational Excellence

• Continuous Improvement
• Improving Cross-functional Processes – SIPOC, Swimlane
• Finding & Eliminating Wastes 
• Reducing Costs of Quality (COQ)
• A3 Problem Solving, DMAIC & PDCA Cycle
• Theory of Constraints (TOC)

DAY 9

Lean Organization Practices

• Lean Management 4P Framework
• The 14 Principles of Lean Organization
• Tools Selection and Use – Idea Generation, Data Analysis, Decision Making
• Total Productive Maintenance (TPM)
• Visual Management – 5S, Kanban 

DAY 10

Cultural Leadership

• Change Leadership
• Conflict Resolution
• Consensus Building
• Motivating Individuals
• Team Building

In Association With

Oxford Management Centre

A GLOMACS - Oxford Management Centre collaboration aimed at providing the best training services and benefits to our valued clients.

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All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

P.O. Box 74653, Dubai, United Arab Emirates
Tel : +971 - 04 - 425 0700, Fax : +971 (04) 425 0701, Email : info@glomacs.com