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Course Schedule
Classroom Sessions:
Date Venue Fees
06 - 10 May 2024 Dubai - UAE $5,950
08 - 12 Jul 2024 Dubai - UAE $5,950
07 - 11 Oct 2024 Barcelona - Spain $5,950
11 - 15 Nov 2024 London - UK $5,950
Course Description


This Mastering Emotional Agility at Work training course covers the emotional tools for effective teamwork and team management. The concept of Emotional Agility introduces a new way of relating to yourself and the world around you. Those with high emotional intelligence and agility tend to succeed in most areas of their lives. Effective leaders do not suppress or deny their inner experiences. In contrast, they approach them with mindfulness, values, and productivity-developing what we call emotional agility. The ability to manage one's thoughts and feelings is essential in today's complex, fast-changing knowledge economy.

In this training course, participants will learn how to handle their emotions effectively, learn how to identify and manage people’s emotions and build a high-performance team through emotional agility.

This GLOMACS Mastering Emotional Agility at Work training course will highlight

  • The importance of emotional agility to your organization
  • The concept of emotional competencies
  • Identifying micro-expressions
  • Developing awareness and empathy for people’s feelings
  • Leadership through inner sensations and inner voices
  • Leadership through perception and sensation
  • Crises management through emotional intelligence
  • Developing a healthy and thriving workplace environment


At the end of this Mastering Emotional Agility at Work training course, you will learn how to:

  • Incorporate Emotional Agility tools and techniques into your daily work
  • Handle conflict and complex situations more efficiently
  • Communicate more clearly with subordinates and managers
  • Improve your working relationship with colleagues
  • Develop successful and resilient teams
  • Create a coaching and mentoring culture at your workplace

Training Methodology

This course will use various proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes stimulating presentations supporting each topic and interactive trainer lead sessions of discussion. There will also be practical sessions where participants can practice and experience course-related activities. Practical and fun exercises, short video presentations, small group work and feedback will be used to facilitate learning.

Organisational Impact

  • Emotional agility in the workplace gives the ability to create better relationships with your clients and coworkers and promote a positive work environment for the whole team.
  • It helps your organization to effectively manage conflict
  • Positive emotions broaden employees' thinking, making them more open to new ideas and possibilities.
  • Emotional agility helps to increase employee engagement, their level of motivation, and help them to put more effort into their work.
  • Increasing self-awareness, self-management, and an understanding of interpersonal dynamics
  • Reduced stress, enhanced physical health and mental well being

Personal Impact

  • Navigate difficult conversations using emotions as a strategic resource
  • Take control of your decisions and actions by detaching from emotions
  • Align your mindset, motivation, and habits with small, purposeful adjustments
  • Utilize emotional intelligence concepts in the workplace by appreciating teammates' contributions
  • Developing an openness to new ideas and changing perspectives for change
  • Maintaining resoluteness in the face of pressure to cave
  • Demonstrating self-confidence to lead and influence
  • Supporting and empathizing in order to build relationships


This GLOMACS Mastering Emotional Agility at Work training course targets learners in mid- to senior-level positions who wish to manage their teams effectively. This course is designed so that you will be able to understand, practice, and implement the tools and techniques presented.

The course is recommended for mid-level managers and directors who are looking to manage their teams more efficiently and for professionals who would like to advance into a managerial role.

Course Outline


Fundamentals of Emotional Agility (EA)

  • Introduction to Emotional Agility
  • Stages to Emotional Agility
  • Why EA is important to your organization
  • Emotional Agility vs Organizational Agility
  • Emotional Competencies
  • Exploring self-awareness strategies


Emotional Agility Communicating Techniques

  • High context vs low context communication
  • Micro-expressions: involuntary messaging
  • Face: Strongest indicator of emotions under stress and high stakes
  • Understand how micro-expressions are expressed
  • Identify universal emotions such as anger, fear, contempt, disgust, sadness, surprise and joy
  • Develop awareness and empathy for what people are hiding (feelings/agendas)
  • Detect lies/deceit and manage hidden agendas


Enhancing leadership effectiveness through emotional agility

  • A guide to using EA to become a successful modern leader
  • Developing your leadership brand
  • Leadership through empathy: the gentle art of persuasion
  • The power of inner sensations and inner voices for leaders
  • The art of leadership through perception (mind) and sensation (body)
  • Overview of EI's physiological and neurological components
  • Building a high-performance team using EA
  • Using EA to influence as a leader


Managing Crisis with Emotional Agility

  • Definition of resilience and variables that contribute to resilience
  • Emotional complexity
  • The art of letting go of expectations
  • Emotional intelligence competencies to help navigate a crisis.
  • Crisis management: how to deal with it using EA
  • Facing and addressing thoughts, emotions and behaviors
  • Practicing detached observation
  • Moving on: introducing habit-tweaking techniques


Embedding Emotional Agility Culture in your Organizations DNA

  • The stages and techniques for building empathy
  • Developing a healthy and thriving workplace environment
  • Increasing self-awareness, self-management, and an understanding of interpersonal dynamics
  • Cultivating compassion and resilience as part of a team-centered culture
  • Evaluating teams for signs of Disengagement
  • The role of emotional agility in conflict resolution
  • Managing anxiety and Increasing positive emotions
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
  • Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Providers and Associations

Endorsed Education Provider

  • Quality Logo

GLOMACS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

In Association With



Our collaboration with Petroknowledge aims to provide the best training services and benefits for our valued clients

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KC Academy

KC Academy

Our collaboration with KC Academy aims to provide the best training services and benefits for our valued clients


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