Course Schedule

Date	Venue	Fees
01 - 05 May 2023	Dubai - UAE	$5,950
20 - 24 Nov 2023	Dubai - UAE	$5,950

Course Description

Introduction

This Office Management Specialist training course enables new and developing office professionals to make a powerful and positive impact in the workplace. It focuses on the essential core competencies that you will need in order to project a confident and efficient persona. Underpinning this is an in-depth exploration of the behaviours and skills necessary to achieve and sustain excellence in your office environment.

This GLOMACS training course will help you to become more organised, to plan and prioritise and to make effective decisions. It will help you to plan and set meaningful objectives. It will give you the tools to become an excellent communicator and to be that valuable employee who can deal calmly and effectively with difficult situations and people. It will also help you to create a harmonious and pleasant working atmosphere by teaching you how to deal with the pressure and stress of the modern office.

The training course will highlight:

The core competencies required by an effective office professional
Time management, being more organised and prioritising effectively
Setting goals and maximising the potential to achieve and exceed them
Communication skills
Team working
Presenting yourself with impact

Objectives

By the end of this training course, you will be able to:

Apply the skills and attributes of a first-class office professional in your workplace
Present yourself more confidently
Communicate effectively with managers, colleagues and all organisational
Handle the difficulties and pressures of working in a modern office
Prioritise, plan and manage time more efficiently

Training Methodology

This GLOMACS Office Management Specialist training course is structured using a combination of interactive activities comprising of group and individual exercises. Sharing work experiences is an important part of the training course so that delegates can build on existing knowledge and best practice in other organisations. The discussions are supplemented by trainer presentations. The trainer is also always on hand for one-to-one discussions with delegates regarding any problems or confidential matters that they may wish to discuss privately.

Organisational Impact

Delegates attending this training course will better appreciate the knowledge, skills and competencies required to fulfill their current and future role requirements and will be in a position to help organisations achieve their business objectives through:

Increased employee confidence and self belief
Better interpersonal and communication skills
Implementing more effective time management
A more motivated and developed workforce
The ability to deal with pressure in the workplace

Personal Impact

This training course is designed for Administrators and Secretaries looking to enhance their impact and interpersonal skills. What they can expect to get out of the training course is the following:

Increased visibility and recognition from others in the workplace
The confidence to contribute more towards achieving workplace objectives
Identifying personal strengths and areas where improvements are needed
The skills to manage emotions and workplace stress
How to deal with conflict in a positive way
An understanding of how to handle competing priorities in a more effective manner

Who Should Attend?

This Office Management Specialist training course is suitable to a wide range of professionals but will especially benefit:

Administrators
Secretaries
Executive Assistants
Personal Assistants
Office Managers
Supervisors
Business Support staff

Course Outline

DAY 1

Competencies and Time Management

Assessing prior Skills and Knowledge
Competencies Required for Excellence as an Office Professional
Perceptions, Attitudes and Beliefs – How they affect Performance
Learning Styles / Thinking Styles – Your Strengths and Weaknesses
Time Management Skills

DAY 2

Organising and Planning

Goal Setting including Setting SMART Objectives
Planning
Mind Mapping
Problem Solving and Decision Making
Managing Meetings

DAY 3

Communication Skills

Understanding Assertive Communication
Dealing with Conflict and Aggression
Listening Skills
Questioning skills
Body Language and Its Importance in Building Effective Relationships

DAY 4

Team Working

Conflict Management and Resolution
Dealing with Difficult People
Managing Upwards
Workplace Stress Management
Working Effectively as Part of a Team

DAY 5

Presentation Skills

Telephone Skills
Writing Skills
Email Etiquette
Presentation Skills
Review of the Week

Certificates

On successful completion of this training course, GLOMACS Certificate with eligible Continuing Professional Education credits (CPE) from National Registry of CPE Sponsor, will be awarded to the delegates
This is an ILM Recognised Training Course. Optional ILM Recognised Certification carries an assessment component which contributes to measuring learning impact.

Providers and Associations

Endorsed Education Provider

GLOMACS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org

Options & Brochure

Available in Online Format

Enquire about the Course

Run this Course In-House

Send to a Colleague

Print this Page

Download PDF

An ILM Recognised Training Course

Office Management Specialist

Skilled and Effective Business Support

Introduction

Objectives

Training Methodology

Organisational Impact

Personal Impact

Who Should Attend?

DAY 1

Competencies and Time Management

DAY 2

Organising and Planning

DAY 3

Communication Skills

DAY 4

Team Working

DAY 5

Presentation Skills

Endorsed Education Provider

An ILM Recognised Training Course
Office Management Specialist

Skilled and Effective Business Support

Upcoming Dates

Introduction

Objectives

Training Methodology

Organisational Impact

Personal Impact

Who Should Attend?

SEMINAR OUTLINE

DAY 1

Competencies and Time Management

DAY 2

Organising and Planning

DAY 3

Communication Skills

DAY 4

Team Working

DAY 5

Presentation Skills

Code	Date	Venue	Fees
AD002e	01 - 05 May 2023	Dubai - UAE	$5,950
AD002e	20 - 24 Nov 2023	Dubai - UAE	$5,950

An ILM Recognised Training Course

Office Management Specialist

Skilled and Effective Business Support

Introduction

Objectives

Training Methodology

Organisational Impact

Personal Impact

Who Should Attend?

DAY 1

Competencies and Time Management

DAY 2

Organising and Planning

DAY 3

Communication Skills

DAY 4

Team Working

DAY 5

Presentation Skills

Endorsed Education Provider

An ILM Recognised Training CourseOffice Management Specialist

Skilled and Effective Business Support

Upcoming Dates

Introduction

Objectives

Training Methodology

Organisational Impact

Personal Impact

Who Should Attend?

SEMINAR OUTLINE

DAY 1

Competencies and Time Management

DAY 2

Organising and Planning

DAY 3

Communication Skills

DAY 4

Team Working

DAY 5

Presentation Skills

An ILM Recognised Training Course
Office Management Specialist