Office Management Specialist

An ILM Recognised Training Course

Office Management Specialist

Skilled and Effective Business Support

ILM NASBA
Classroom Schedule
Date Venue Fees
24 - 28 Nov 2025 Dubai $ 5,950
29 Dec - 02 Jan 2026 London $ 5,950
27 Apr - 01 May 2026 Dubai $ 5,950
20 - 24 Jul 2026 Istanbul $ 5,950
31 Aug - 04 Sep 2026 London $ 5,950
23 - 27 Nov 2026 Dubai $ 5,950
28 Dec - 01 Jan 2027 London $ 5,950
Online Schedule
24 - 28 Nov 2025 Online $ 3,950
27 Apr - 01 May 2026 Online $ 3,950
23 - 27 Nov 2026 Online $ 3,950

This accredited training course is also available as a generic title:  Professional Skills for Administrators & Secretaries

Introduction

This Office Management Specialist training course enables new and developing office professionals to make a powerful and positive impact in the workplace.  It focuses on the essential core competencies that you will need in order to project a confident and efficient persona. Underpinning this is an in-depth exploration of the behaviours and skills necessary to achieve and sustain excellence in your office environment. 

This GLOMACS Office Management Specialist training course will help you to become more organised, to plan and prioritise and to make effective decisions.  It will help you to plan and set meaningful objectives. It will give you the tools to become an excellent communicator and to be that valuable employee who can deal calmly and effectively with difficult situations and people. It will also help you to create a harmonious and pleasant working atmosphere by teaching you how to deal with the pressure and stress of the modern office.

The Office Management Specialist training course will highlight: 

  • The core competencies required by an effective office professional
  • Time management, being more organised and prioritising effectively
  • Setting goals and maximising the potential to achieve and exceed them
  • Communication skills
  • Team working
  • Presenting yourself with impact

Objectives

By the end of this Office Management Specialist training course, you will be able to

  • Apply the skills and attributes of a first-class office professional in your workplace
  • Present yourself more confidently
  • Communicate effectively with managers, colleagues and all organisational
  • Handle the difficulties and pressures of working in a modern office
  • Prioritise, plan and manage time more efficiently 

Training Methodology

This GLOMACS Office Management Specialist training course is structured using a combination of interactive activities comprising of group and individual exercises. Sharing work experiences is an important part of the training course so that delegates can build on existing knowledge and best practice in other organisations. The discussions are supplemented by trainer presentations. The trainer is also always on hand for one-to-one discussions with delegates regarding any problems or confidential matters that they may wish to discuss privately.

Organisational Impact

Delegates attending this Office Management Specialist training course will better appreciate the knowledge, skills and competencies required to fulfill their current and future role requirements and will be in a position to help organisations achieve their business objectives through:

  • Increased employee confidence and self belief
  • Better interpersonal and communication skills
  • Implementing more effective time management
  • A more motivated and developed workforce
  • The ability to deal with pressure in the workplace

Personal Impact

This Office Management Specialist training course is designed for Administrators and Secretaries looking to enhance their impact and interpersonal skills. What they can expect to get out of the training course is the following: 

  • Increased visibility and recognition from others in the workplace
  • The confidence to contribute more towards achieving workplace objectives
  • Identifying personal strengths and areas where improvements are needed
  • The skills to manage emotions and workplace stress
  • How to deal with conflict in a positive way
  • An understanding of how to handle competing priorities in a more effective manner

Who should Attend?

This GLOMACS Office Management Specialist training course is suitable to a wide range of professionals but will especially benefit:

  • Administrators
  • Secretaries
  • Executive Assistants
  • Personal Assistants
  • Office Managers
  • Supervisors
  • Business Support staff
Course Outline
Day 1

Competencies and Time Management

  • Assessing prior Skills and Knowledge
  • Competencies Required for Excellence as an Office Professional
  • Perceptions, Attitudes and Beliefs – How they affect Performance
  • Learning Styles / Thinking Styles – Your Strengths and Weaknesses
  • Time Management Skills
Day 2

Organising and Planning

  • Goal Setting including Setting SMART Objectives
  • Planning
  • Mind Mapping
  • Problem Solving and Decision Making
  • Managing Meetings
Day 3

Communication Skills

  • Understanding Assertive Communication
  • Dealing with Conflict and Aggression
  • Listening Skills
  • Questioning skills
  • Body Language and Its Importance in Building Effective Relationships
Day 4

Team Working

  • Conflict Management and Resolution
  • Dealing with Difficult People
  • Managing Upwards
  • Workplace Stress Management
  • Working Effectively as Part of a Team
Day 5

Presentation Skills

  • Telephone Skills
  • Writing Skills
  • Email Etiquette
  • Presentation Skills
  • Review of the Week
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates. Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
  • Since this is an ILM Recognised Training Course, upon successful completion of this training course, ILM will issue a Certificate / Badge of recognition.
Providers and Associations

Endorsed Education Provider

ILM
KHDA
NASBA

In Association With

Frequently Asked Question:

GLOMACS offers both online andperson training options. You can choose from interactive virtual sessions or attend one of our globally locatedperson training courses. The flexibility ensures that learning fits your schedule and preferences.
Yes, GLOMACS provides customized training solutions tailored to meet the specific needs of organizations. We work closely with companies to design bespoke training courses that address their unique challenges and objectives.
Our courses are structured to provide a balanced mix of theory and practical application. They typically include presentations, case studies, group discussions,on activities, and interactive Q&A sessions to maximize learning outcomes.
For detailed information about specific courses, including course content, schedules, and instructors, you can visit our website or contact our customer service team. They will be happy to provide all the information you need to make an informed decision.
You can register for a GLOMACS training course by visiting our website, selecting the course of your choice, and following the simple registration process. You can also contact our support team for assistance with the registration process.
Attending a GLOMACS training course offers numerous benefits, including enhanced professional skills, increased employability,recognized certification, networking opportunities with peers and experts, and the chance to apply practical knowledge directly to your workplace.
GLOMACS is a globally recognized leader in professional training and development, with a reputation for deliveringquality,driven training courses. We offer a broad spectrum of training courses taught by expert trainers, flexible delivery options (both online andperson), and accredited certifications that add real value to your career.

Yes, upon successful completion of any of our training courses, GLOMACS Certificate will be awarded to the delegates. This certificate is a valuable addition to your professional portfolio and is recognized across various industries.

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