Performance Measurement in Government

An Interactive 5-Day Training Course

Performance Measurement in Government

Managing Effective Performance in Public Organizations

NASBA
Classroom Schedule
Date Venue Fees
11 - 15 May 2026 Dubai $ 5,950
17 - 21 Aug 2026 London $ 5,950
Online Schedule
17 - 21 Aug 2026 Online $ 3,950

Introduction

Workplaces whether public or private, are experiencing massive changes that are challenging nominal ways of working and workforce expectations. The economic realities of ongoing financial constraints and reduced headcounts and budgets, coupled with increasing stakeholder expectations are creating a demanding environment where employees are expected to deliver results regardless of the mounting challenges.

In addition, the working styles of a new generation and new technologies have created a plugged-in and connected workforce that is engulfed in real time response requirements via instant messaging, email, phone calls, and mobile and social network access. This connectivity has not necessarily translated into increased employee engagement, motivation or improved performance. Instead, employees are becoming increasingly overwhelmed by this new work context, while also trying to seek work life balance.

However, more so now than ever, by adapting effective performance management practices, leaders in the public sector can enable employees to identify organizational priorities and realign their efforts, ultimately helping to increase overall productivity and engagement. Effective performance management practices not only help organizations continue to raise the bar, but also engage employees on the efforts and behaviors required for both personal and organizational success.

This  GLOMACS  training course has the following learning Outcomes:

  • Design and Introduce an Effective Performance Management Scheme for Public Sector Organizations
  • Implement Proven best practice approaches for aligning programs and management initiatives to an integrated performance management system for your government organization
  • Design proven strategies for gaining leadership buy-in for performance improvement initiatives via building a high performance team
  • Leading with a resolve that focuses and aligns the critical balance between Accountability, Responsibility and Empowerment

Objectives

By the end of this Performance Measurement in Government training course, participants will be able to:

  • Secure buy-in from all stakeholders for using performance management in the public sector
  • Overcome resistance to performance measurement transparency and reporting requirements
  • Integrate performance management initiatives into other ongoing management improvement efforts
  • Lead cultural change within the public sector to achieve improved results
  • Utilize performance measures with proven techniques of evidence-based analysis, performance measurements, reporting and benchmarking
  • Devise and lead performance improvement teams – working across program silos to obtain effective results across the organization
  • Make direct connections between performance management and organizational goals
  • Demonstrate best practices in addressing and resolving work-performance related problems

Training Methodology

The training methodology used is designed to encourage maximum participation by all delegates. The presenter will present best practices and benchmarks, and design interactive activities via discussion, small group work, exercises and feedback to display proficient knowledge and skills. Overall evaluation of this performance management will end by delegates completing an assessment of what has been learned and considering how the concepts will be transferred back to the workplace.

Organisational Impact

  • Organizational Improvement and productivity increase
  • Increase in individual and team productivity as performance expectations are documented and followed through
  • Management behaviors are aligned to high performance measurements
  • Overall engagement and motivation will increase
  • Performance behavior will be aligned with an organization’s core goals and values

Personal Impact

  • Obtain the skills and a pathway to taking a leadership role on performance improvement initiatives in the public sector
  • Enables participants to implement effective performance management
  • Improved confidence and self-assurance in dealing with performance issues
  • Ensures that the performance appraisal is a positive and motivating enabler
  • Enables participants to apply best practices in performance improvement planning
  • Enable participants to positively influence high performance

Who should Attend?

This GLOMACS training course is suitable to a wide range of professionals but will greatly benefit:

  • Individuals who will lead or play a key execution role in performance improvement initiatives in their public sector organization
  • Public sector Managers and Team Leaders
  • Supervisors responsible for the use and application of performance management and appraisal techniques within the public sector
  • Performance management Officers
  • Human Resource Directors
  • Employee Relations Managers
Course Outline
Day 1

Assessing the Starting Point: The Public Sector Performance Management Maturity Scale

  • Performance management defined as an enabling movement
  • Performance management best practices in public sector and non-profit organizations
  • Conducting a comprehensive assessment of your government organization’s current use of performance management concepts
  • Key principles of effective performance management for profits, non-profits and hybrid organizations
  • Customizing the performance management approach via the ppc model to build the required capacities
Day 2

Defining the Scope of the Performance Management Initiative

  • Identify performance improvement opportunities and align to internal leadership policy goals
  • Project management fundamentals for performance improvement initiatives
  • Identifying and developing your performance improvement team – Policy, Planning and Implementation Leaders
  • Gaining top down, internal and external stakeholder buy-in
  • Identify alignment opportunities between performance management and legislative and administration priorities
  • Designing goals and objectives linked to the High-Performance Organization
  • Developing the 4-step implementation model – Diagnostic, Design, Implement and Review
Day 3

Performance Management Strategy Development

  • The 4 step Implementation Model
  • Diagnostic
    • Assessment of primary activities, deliverables, customer focus
    • Designing the ‘As is’ to the ‘Should be’
    • Pre and post measurements
    • The end in mind – The High-Performance Organization
  • Design
    • Organizational goals enabled with the balanced scorecard
    • Competitive benchmarks for performance comparisons and important developments
    • Performance management enabled via KPIs
    • Best practice objectives and key results (OKRs) for public sector organizations
  • Implement
    • Project management principles – Launch, Timelines, Phases, Milestones, Quick Wins and Pilots
    • Effectively cascading strategic KPIs – Goal, Division and Task KPIs
    • Designing an effective communication strategy
  • Measure
    • Post project reviews
    • Enhancement and modifications
    • What next
Day 4

Driving the Achievement of Performance Goals

  • The purpose of employee reviews as a vehicle to drive performance at all levels
  • Performance reviews: Facilitating a process for analyzing and using performance Information Internally to Drive Improvements
  • Performance analysis - Selecting programs and initiatives for advanced program evaluation, data analytics, performance auditing, benchmarking, etc.
  • Addressing the performance gap via proven approaches for optimal organizational results
  • Managing performance problems – Key Activities
  • Improving motivation and engagement at work
Day 5

Sustainability of Performance

  • Action planning for sustainability of the high-performance organization
  • Sustainability via feedback models - Constructive and Developmental Feedback
  • Coaching and mentoring for performance
  • Seminar: Review and summary
  • Close of program and final evaluation
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates. Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
Providers and Associations

Endorsed Education Provider

KHDA
NASBA

In Association With

Frequently Asked Question:

GLOMACS offers both online andperson training options. You can choose from interactive virtual sessions or attend one of our globally locatedperson training courses. The flexibility ensures that learning fits your schedule and preferences.
Yes, GLOMACS provides customized training solutions tailored to meet the specific needs of organizations. We work closely with companies to design bespoke training courses that address their unique challenges and objectives.
Our courses are structured to provide a balanced mix of theory and practical application. They typically include presentations, case studies, group discussions,on activities, and interactive Q&A sessions to maximize learning outcomes.
For detailed information about specific courses, including course content, schedules, and instructors, you can visit our website or contact our customer service team. They will be happy to provide all the information you need to make an informed decision.
You can register for a GLOMACS training course by visiting our website, selecting the course of your choice, and following the simple registration process. You can also contact our support team for assistance with the registration process.
Attending a GLOMACS training course offers numerous benefits, including enhanced professional skills, increased employability,recognized certification, networking opportunities with peers and experts, and the chance to apply practical knowledge directly to your workplace.
GLOMACS is a globally recognized leader in professional training and development, with a reputation for deliveringquality,driven training courses. We offer a broad spectrum of training courses taught by expert trainers, flexible delivery options (both online andperson), and accredited certifications that add real value to your career.

Yes, upon successful completion of any of our training courses, GLOMACS Certificate will be awarded to the delegates. This certificate is a valuable addition to your professional portfolio and is recognized across various industries.

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