Introduction
This Procedure Writer's Workshop training course develops the practical skills required to plan, write, review and maintain clear workplace procedures. Effective procedures translate policies, technical requirements and operational expectations into instructions that people can follow consistently. Poorly structured or ambiguous procedures can create confusion, increase errors and weaken operational control.
The training course takes participants through the complete procedure-writing process, from defining purpose and scope to organising content, writing actionable steps and incorporating controls, warnings and decision points. Participants will learn how to improve readability, apply consistent terminology and use appropriate document structures, including tables, checklists and process flows. The course also addresses technical review, user validation, document control and revision management to help organisations maintain procedures that remain accurate, usable and relevant.
This GLOMACS Procedure Writer's Workshop training course will highlight:
- Defining the purpose, scope and users of workplace procedures
- Converting complex requirements into clear procedural instructions
- Structuring procedures for readability and practical use
- Writing precise steps, warnings, cautions and decision points
- Reviewing and validating procedures for accuracy and usability
- Establishing effective document control and revision practices
Objectives
By the end of this training course, participants will be able to:
- Determine the purpose, audience and information requirements of a procedure.
- Organise procedural information into a clear and logical structure.
- Write concise, consistent and actionable procedural instructions.
- Apply appropriate formatting, terminology and visual structures to improve usability.
- Review and validate procedures for technical accuracy, completeness and clarity.
- Apply document-control principles to procedure approval, revision and maintenance.
Training Methodology
This training course uses a highly practical approach combining expert-led instruction, examples of effective and ineffective procedures, structured writing exercises, document reviews and workplace scenarios. Participants will analyse existing procedural content, rewrite unclear instructions and develop procedures using recognised principles of technical and operational writing. Peer review and validation exercises will strengthen participants' ability to evaluate procedures from both the writer's and user's perspectives.
Organisational Impact
Organisations will benefit from:
- Clearer and more consistent workplace procedures
- Reduced ambiguity and variation in task execution
- Improved transfer of operational and technical knowledge
- Stronger alignment between procedures and organisational requirements
- More effective procedure review and document-control practices
- Improved usability and reliability of controlled documentation
Personal Impact
Participants will develop:
- Greater confidence in planning and writing workplace procedures
- Stronger technical and procedural writing skills
- Improved ability to simplify complex information
- Better judgement in organising instructions and supporting information
- Greater capability in reviewing and improving existing procedures
- Practical understanding of procedure approval, revision and maintenance
Who should Attend?
This GLOMACS Procedure Writer's Workshop training course is suitable for professionals responsible for developing, reviewing, approving or maintaining workplace procedures, including:
- Procedure Writers and Technical Writers
- Engineers and Technical Professionals
- Operations and Maintenance Professionals
- HSE and Process Safety Professionals
- Quality and Compliance Professionals
- Document Control Professionals
- Subject Matter Experts
- Supervisors and Team Leaders
- Business Process Professionals
- Professionals responsible for policies, procedures and controlled documentation
Understanding Effective Procedures
- Purpose and value of workplace procedures
- Distinguishing policies, processes, procedures, work instructions and guidelines
- Identifying procedure users and their information needs
- Defining purpose, scope, responsibilities and boundaries
- Understanding the task before beginning to write
- Gathering information from subject matter experts and existing documentation
Structuring & Writing Clear Procedures
- Developing a logical procedure structure
- Breaking complex tasks into manageable steps
- Writing clear, concise and actionable instructions
- Using active voice, consistent terminology and appropriate detail
- Writing prerequisites, conditions, notes, cautions and warnings
- Avoiding ambiguity, unnecessary complexity and common writing errors
Presenting Complex Procedural Information
- Sequencing steps and maintaining workflow logic
- Writing conditional actions and decision points
- Using tables, checklists and structured information effectively
- Applying process maps and flowcharts where they improve understanding
- Addressing roles, handovers and cross-functional responsibilities
- Designing procedures for readability, navigation and practical workplace use
Reviewing, Testing & Validating Procedures
- Applying technical and editorial review criteria
- Checking procedures for accuracy, completeness and consistency
- Verifying alignment with policies, standards and operational requirements
- Conducting user reviews and practical procedure validation
- Identifying gaps, contradictions and usability problems
- Managing reviewer comments and resolving conflicting feedback
Procedure Governance, Control & Continuous Improvement
- Establishing procedure ownership and approval responsibilities
- Applying document identification, version and revision controls
- Managing changes and maintaining revision histories
- Establishing review cycles and triggers for procedure updates
- Monitoring procedure effectiveness and incorporating user feedback
- Developing a practical procedure-writing and improvement checklist
- Upon successful completion of this training course, a GLOMACS Certificate will be awarded to all delegates.
- Guided Learning Hours – In accordance with ISO 9001:2015–certified quality management standards, one Guided Learning Hour is awarded for every 60 minutes of attendance.
