The Complete Course on
How to Supervise Public Sector

Although the majority of public sector employees are committed to public service, these commitments are generally made real depending on two factors: 1.) A respected and caring supervisor who values their work, and 2.) Relationships with other public service personnel in a like position. The function of supervision therefore can be the turning point for most public employees who look for value of their work and in their work that can only be supplied by the attitude and skills of the supervisor.

Effective supervisors know how to create interactions that demonstrate to each employee how much they are appreciated for their work, which generally improves the production and outcomes by those employees directly influenced by the supervisor. Although careful planning is a plus, nothing raises an employees’ attitude and value than a supervisor who directs them, coaches and trains them to elevate them to higher responsibilities.

This GLOMACS The Complete Course on How to Supervise Public Sector training program will teach and demonstrate the vital skills of encouragement, coaching, planning and training to improve the overall performance of a team. All of these supervisory actions impact the employee’s motivation to excel in their career, resulting in better performance.  With that focus, public sector supervisors can overcome their apathy and find satisfaction in the critical work of supervision.

• How to create high performers out of unmotivated workers
• Use the power of personal influence and attitude
• Learn the fundamentals of direct coaching and mentoring
• How to provide feedback over constructive criticism
• Identify ways in which you can add value to supervising people
• Learn the skills of on-the-job training techniques

Participants will learn by active participation during the programme through the use of individual exercises, questionnaires, team exercises, videos and lectures and discussions of “real life” issues in their organizations.

• Create a self-directed group of employees motivated for any challenge
• Achieve higher levels of productivity by people and departments
• Provide a track for every employee to reach their goals
• Manage around the constant changes of administrations
• Add value to the requirements of the departments

• Develop the skills of Coaching and Motivating your subordinates
• Develop the skill of Evaluating subordinates for further development
• Developing the skill and techniques of on-the-job training
• Create a positive impact for the department and organization
• Plan around constant change

Any public supervisor of people in both that manages a department or a team of people in any size government including:

• Department Managers
• Team Leaders
• Project Managers
• Supervisors of government managed operations
• New Supervisors

DAY 1 

The Role & Qualities of a Public Sector Supervisor

• Understand the Roles of Government
• The Job of a Public Supervisor
• The Qualities and Competencies required to be an Effective Supervisor
• Personal Analysis of your Own Competencies
• Assessing your Own Style of Supervision

DAY 2

Supervising the Public Sector Employees

• Appraising and Understanding the Competencies of each Employee
• Helping Employees create a Personal Development Plan
• Coaching vs. Managing Employees to Higher Achievements
• Motivating Principles Applied to Public Sector Employees
• On the Job Training Techniques

DAY 3

The Supervisors Role of Planning and Performance Management                                                            

• Applying the Concepts of Total Quality Throughout
• Creating a Continuous Improvement Plan for the Department
• Developing Service Quality Standards for the Department
• Tracking the Progress of Personal and Department Performance
• Creating a Continuous Learning Plan

DAY 4

Delegating and Empowering Your People

• Learn to Use Delegation as a Training Vehicle
• Creating a Delegation Plan for the Department
• Supervising and Appraising through Delegation
• The True Principles of Empowerment
• Case Studies on Empowerment

DAY 5 

Improving your personal competencies

• Understanding and Applying the Skills of Emotional Intelligence
• Self-Awareness of your Own Emotional Capabilities
• Using Self Awareness to Manage your Own Decision-making
• Applying Self-Management to Employee Engagement Skills
• Focusing on the Future – Department and Personal Future Goals

In Association With

Oxford Management Centre

A GLOMACS - Oxford Management Centre collaboration aimed at providing the best training services and benefits to our valued clients.

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All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

P.O. Box 74653, Dubai, United Arab Emirates
Tel : +971 - 04 - 425 0700, Fax : +971 (04) 425 0701, Email : info@glomacs.com