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Course Schedule
Classroom Sessions:
Date Venue Fees
11 - 22 Dec 2023 London - UK $11,900
09 - 20 Dec 2024 London - UK $11,900
Course Description


This training course is split into two modules:

MODULE I - Programme Management

MODULE II - Stakeholder Management

Each module is structured and can be taken as a stand-alone training course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a 2-week training course.

Course Outline
Module 1: Programme Management


Governance - linking strategy to deliverables

  • The nature of projects
  • Setting up for success
  • Project management maturity 
  • Project governance structures
  • Programs and program management

Programme Integration Management

  • Programme Management Roles
  • Setting up a programme - develop the programme roadmap
  • Setting up a programme - develop the programme charter
  • The Programme Management Plan
  • Managing program benefits delivery
  • Program closure



Defining the Programme 1

  • Building the Programme Work Breakdown Structure
  • Creating the Programme Master Schedule
  • The Program Financial Management Plan
  • Developing the Programme budget baseline


Defining the Programme 2 

  • Programme Risk Management Planning
  • Programme Communications Planning
  • Programme Procurement Planning
  • Programme Quality Planning


Programme Benefits Delivery

  • Monitoring Programme Finances
  • Reporting Programme performance
  • Managing Programme uncertainty
  • Programme resource management


Programme Closure

  • Controlling programmes - governance considerations
  • Programme Transition
  • Programme Closure
  • Course Review
Module 2: Stakeholder Management


First Principles, Identifying and Defining Stakeholder Audiences

  • Overview of stakeholder engagement and management
  • The stakeholder engagement process and key documents
  • Identifying stakeholders
  • Producing the stakeholder register
  • Creating and analyzing stakeholder profiles
  • Assessing interests, positive and negative
  • Analyzing the gap between current stakeholder and required perceptions
  • Selecting a suitable stakeholder management strategy


Planning Stakeholder Communications and Measuring Effectiveness

  • Planning stakeholder engagement communications
  • Identifying and delivering the key messages
  • Creating stakeholder communications
  • Planning and managing stakeholder meetings
  • Dealing with stakeholder objections
  • Escalating stakeholder issues for resolution by senior management


Interpersonal Skills in Stakeholder Management 

  • Empathy and how it can assist in managing stakeholder relationships
  • Trust – the foundation of on which relationships are built
  • Influencing, persuading and manipulating – why they are different and the impact they have
  • Personality factors affecting stakeholder management (including feedback on a personality type questionnaire, to be taken in class)
  • Behaviors, their relationship to personality and how to read them
  • Influencing without authority – how to do it
  • Emotional intelligence, what it involves and benefits


Negotiating for Success

  • The negotiating environment and backdrop
  • Reservation points, zones of potential agreement and best alternatives to a negotiated agreement
  • Differences between ‘soft’ and ‘hard’ negotiation techniques and why they are important
  • Principled negotiation, hardball tactics and important choices
  • Negotiation protocols and processes
  • Managing a negotiation

DAY 10

How Culture Affects Stakeholder Engagement and Management

  • What do we mean by culture?
  • National culture
  • Regional culture
  • Organizational culture
  • Business unit or division culture
  • Communicating to different cultures
  • Negotiating with different cultures
  • Review of course/presentation of certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
  • Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Providers and Associations

Endorsed Education Provider

  • Quality Logo

GLOMACS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

In Association With

The Energy Training Centre

The Energy Training Centre

Our collaboration with Energy Training Centre aims to provide the best training services and benefits for our valued clients

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