The 10-Day
Programme & Stakeholder Management

• The nature of projects
• Setting up for success
• Project management maturity 
• Project governance structures
• Programs and program management

Programme Integration Management

• Programme Management Roles
• Setting up a programme - develop the programme roadmap
• Setting up a programme - develop the programme charter
• The Programme Management Plan
• Managing program benefits delivery
• Program closure

• Building the Programme Work Breakdown Structure
• Creating the Programme Master Schedule
• The Program Financial Management Plan
• Developing the Programme budget baseline
  

• Programme Risk Management Planning
• Programme Communications Planning
• Programme Procurement Planning
• Programme Quality Planning

• Monitoring Programme Finances
• Reporting Programme performance
• Managing Programme uncertainty
• Programme resource management
  

• Controlling programmes - governance considerations
• Programme Transition
• Programme Closure
• Course Review

• Overview of stakeholder engagement and management
• The stakeholder engagement process and key documents
• Identifying stakeholders
• Producing the stakeholder register
• Creating and analyzing stakeholder profiles
• Assessing interests, positive and negative
• Analyzing the gap between current stakeholder and required perceptions
• Selecting a suitable stakeholder management strategy

• Planning stakeholder engagement communications
• Identifying and delivering the key messages
• Creating stakeholder communications
• Planning and managing stakeholder meetings
• Dealing with stakeholder objections
• Escalating stakeholder issues for resolution by senior management

• Empathy and how it can assist in managing stakeholder relationships
• Trust – the foundation of on which relationships are built
• Influencing, persuading and manipulating – why they are different and the impact they have
• Personality factors affecting stakeholder management (including feedback on a personality type questionnaire, to be taken in class)
• Behaviors, their relationship to personality and how to read them
• Influencing without authority – how to do it
• Emotional intelligence, what it involves and benefits

• The negotiating environment and backdrop
• Reservation points, zones of potential agreement and best alternatives to a negotiated agreement
• Differences between ‘soft’ and ‘hard’ negotiation techniques and why they are important
• Principled negotiation, hardball tactics and important choices
• Negotiation protocols and processes
• Managing a negotiation

• What do we mean by culture?
• National culture
• Regional culture
• Organizational culture
• Business unit or division culture
• Communicating to different cultures
• Negotiating with different cultures
• Review of course/presentation of certificates