Business Improvement & Quality Techniques: Quality Assurance and Control
An Interactive 5-Day Training Course

Business Improvement & Quality Techniques: Quality Assurance and Control

NASBA
Classroom Schedule
Date Venue Fees
04 - 08 May 2026 London $ 5,950

Introduction

This training course provides a powerful, blended approach to mastering the full spectrum of quality and improvement methodologies. Organisations today face increasing pressure to enhance performance, reduce waste, strengthen customer satisfaction, and build robust assurance systems. This training course equips participants with the essential tools, models, and leadership capabilities needed to drive sustainable improvement and embed a culture of excellence across the organisation.

This GLOMACS training course combines the most valuable elements of business improvement, quality assurance, Lean, Six Sigma, and organisational excellence frameworks into one cohesive programme. Participants will gain practical knowledge of improvement tools, learn how to design and implement effective QA/QC systems, and understand how leadership and culture shape long‑term success. Through interactive discussions, real‑world examples, and hands‑on exercises, delegates will leave with the confidence and capability to lead improvement initiatives and elevate organisational performance.

This training course will highlight:

• The integration of quality assurance with continuous improvement
• Practical application of Lean, Six Sigma and core quality tools
• Designing prevention‑based QA/QC systems aligned with global standards
• Leadership and cultural enablers for organisational excellence
• Developing actionable improvement plans for workplace implementation

Objectives

At the end of this training course, you will learn to:

• Understand key quality and improvement principles
• Analyse processes using proven quality tools
• Apply Lean and Six Sigma concepts effectively
• Design robust quality assurance systems
• Develop improvement plans for organisational impact

Training Methodology

This training course uses a combination of instructor‑led presentations, facilitated discussions, practical exercises, case‑based learning, and group activities. Participants will apply tools and concepts to real‑world scenarios, ensuring strong knowledge transfer and workplace relevance.

Organisational Impact

The Organisation will have the following benefits:

• Improved process efficiency and performance
• Enhanced quality assurance and control systems
• Reduced operational waste and rework
• Stronger customer satisfaction and reliability
• Better alignment with global excellence frameworks
• Employees equipped to lead improvement initiatives

Personal Impact

At the end of this training course, the participants will gain the following:

• Stronger analytical and problem‑solving skills
• Enhanced understanding of quality tools and methods
• Improved capability to lead improvement projects
• Confidence in applying Lean and Six Sigma concepts
• Better communication and teamwork in quality initiatives
• Practical skills for career advancement in quality roles

Who should Attend?

This training course is suitable for professionals seeking to strengthen their knowledge of quality, improvement, and organisational excellence. It is ideal for individuals involved in process optimisation, quality systems, or performance improvement across any industry.

This GLOMACS training course is suitable to a wide range of professionals but will greatly benefit:

• Quality Assurance and Quality Control professionals
• Process improvement and operational excellence teams
• Engineers, supervisors and technical specialists
• Managers responsible for performance and compliance
• Professionals involved in Lean, Six Sigma or TQM initiatives

Course Outline
Day 1

Foundations of Business Improvement & Quality Excellence

  • Understanding Business Improvement and Quality Management
  • The role of quality in organisational performance
  • Continuous Improvement and Total Quality Management (TQM)
  • Identifying opportunities for improvement
  • Customer-focused value and performance
  • Benchmarking and organisational excellence 
Day 2

Core Principles & Approaches to Improvement (Lean, Six Sigma)

  • Key principles of quality assurance and control
  • Prevention vs correction in quality management
  • Lean thinking and process efficiency
  • Introduction to Six Sigma and structured improvement
  • Teamwork, communication, and collaboration in improvement
  • Aligning improvement with vision, mission, and strategy 
Day 3

Process Improvement & Measurement Techniques

  • Process mapping and Value Stream Mapping
  • Identifying waste (7/8 wastes) and inefficiencies
  • Root cause analysis (Cause & Effect, Pareto)
  • Measuring performance and quality (KPIs, Cost of Quality)
  • Benchmarking and excellence frameworks (EFQM, Baldrige)
  • Practical application exercises 
Day 4

Implementing Improvement & Quality Systems

  • Lean Six Sigma in practice
  • Integrating quality assurance and control into operations
  • Data-driven decision-making and process control
  • ISO standards and structured improvement frameworks
  • Managing improvement projects effectively
  • Overcoming implementation challenges 
Day 5

Leadership, Culture & Sustainable Improvement

  • Building a culture of continuous improvement and quality
  • Leadership’s role in driving performance and change
  • Aligning improvement with organisation strategy
  • Engaging people and developing high-performing teams
  • Creative problem-solving and innovation tools
  • Developing action and practical plans for organisational improvement 
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates.
  • Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
Providers

Endorsed Education Provider

NASBA
Options & Brochure
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Frequently Asked Question
For detailed information about specific courses, including course content, schedules, and instructors, you can visit our website or contact our customer service team. They will be happy to provide all the information you need to make an informed decision.
Our courses are structured to provide a balanced mix of theory and practical application. They typically include presentations, case studies, group discussions, hands-on activities, and interactive Q&A sessions to maximize learning outcomes.

Yes, upon successful completion of any of our training courses, GLOMACS Certificate will be awarded to the delegates. This certificate is a valuable addition to your professional portfolio and is recognized across various industries.

Yes, GLOMACS provides customized training solutions tailored to meet the specific needs of organizations. We work closely with companies to design bespoke training courses that address their unique challenges and objectives.
You can register for a GLOMACS training course by visiting our website, selecting the course of your choice, and following the simple registration process. You can also contact our support team for assistance with the registration process.
GLOMACS offers both online and in-person training options. You can choose from interactive virtual sessions or attend one of our globally located in-person training courses. The flexibility ensures that learning fits your schedule and preferences.
Attending a GLOMACS training course offers numerous benefits, including enhanced professional skills, increased employability, industry-recognized certification, networking opportunities with peers and experts, and the chance to apply practical knowledge directly to your workplace.
GLOMACS is a globally recognized leader in professional training and development, with a reputation for delivering high-quality, results-driven training courses. We offer a broad spectrum of training courses taught by expert trainers, flexible delivery options (both online and in-person), and accredited certifications that add real value to your career.
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Management & Leadership
Management & Leadership

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