Introduction
This training course is designed for professionals who recognize that effective management extends beyond traditional leadership to encompass the critical skill of navigating complex interpersonal dynamics. In today's challenging environment, managers are expected to drive performance while simultaneously resolving conflicts and managing difficult situations that can derail team productivity and morale. This comprehensive 5-day programme uniquely combines the core principles of management excellence with advanced techniques for handling people's behaviour effectively, providing you with a holistic approach to leadership that delivers tangible results for both you and your organization.
This training course offers a powerful synergy that transforms good managers into exceptional leaders. You will learn not only how to manage yourself, your time, and your team for optimum performance, but also how to proactively address and resolve conflicts, turning potential obstacles into opportunities for growth and innovation. Through a highly interactive and practical learning experience, you will develop the confidence, resilience, and advanced communication skills needed to inspire your team, foster a high-trust culture, and achieve sustainable success in any managerial role. This training course will empower you to become a more complete, effective, and influential leader.
This training course will highlight:
- Mastering self-management, motivation, and personal resilience for sustained high performance
- Proven strategies for managing performance, setting clear objectives, and holding difficult conversations
- Understanding the nature and causes of conflict and applying powerful de-escalation techniques
- Advanced communication and persuasion skills to influence and build trust with diverse personalities
- Practical tools for coaching, providing feedback, and motivating teams in a modern work environment
Objectives
At the end of this training course, you will learn to:
- Apply integrated management and conflict resolution strategies
- Analyze personality types and their impact on team dynamics
- Develop advanced communication and persuasion skills
- Manage performance and conduct difficult conversations effectively
- Build high-trust, collaborative, and motivated teams
Training Methodology
This training course employs a highly interactive and engaging blend of proven adult learning techniques, including experiential group activities, individual exercises, mini-case studies, and role-plays .Participants will also engage in targeted discussions and practical exercises to experiment with new techniques and share experiences .
Organisational Impact
The Organisation will have the following benefits;
- Enhanced managerial effectiveness and team productivity
- Improved communication and reduced interpersonal friction
- Higher levels of employee commitment and morale
- Proactive conflict resolution minimizing operational disruptions
- High-trust culture fostering collaboration and innovation
- Stronger leadership pipeline for future growth
Personal Impact
At the end of this training course, the participants will gain the following;
- Greater confidence and personal resilience
- Mastery of difficult conversations and conflict
- Enhanced ability to motivate and inspire teams
- Advanced delegation and performance management skills
- Sharper decision-making and problem-solving skills
- Improved communication and influencing techniques
Who should Attend?
This training course is suitable to a wide range of professionals but will greatly benefit ambitious professionals who need to manage people and performance effectively.
• Supervisors and Team Leaders aspiring to become managers
• Newly appointed and experienced managers
• Senior managers and department heads
• HR professionals and employee relations specialists
• Project managers and change agents
The Complete Manager: Leadership & Self-Management
- Defining Management vs. Leadership
- Overcoming Common Mistakes in Management
- Developing Your Authentic Management Style
- Making a Successful Transition to Management
- Building Self-Belief, Confidence, and Resilience
- Managing Change and Personal Effectiveness
Understanding Conflict and Communication Dynamics
- Defining the Nature, Types, and Causes of Conflict
- Benefits and Drawbacks of Workplace Conflict
- The Power of Emotional Intelligence in Conflict
- Personality Preference Assessment and Communication Styles
- Mastering Active Listening and Questioning Skills
- Non-Verbal Communication and Building Rapport
Managing Performance and Difficult Conversations
- Characteristics of Effective Performance Management
- Setting Outcomes-Focused Objectives for Your Team
- Structuring 'Crucial Conversations' for Optimal Results
- Techniques for Holding Difficult Performance Conversations
- The Art of Effective Delegation and Role Allocation
- Running Meetings that Motivate and Get Results
Mastering Persuasion, Influence & Problem-Solving
- Psychological Insights into People's Behaviour and Attitudes
- Being Assertive: Techniques and Skills for Influence
- Persuasion Techniques and Key Strategy Factors
- Group Problem-Solving and Decision-Making Techniques
- Managing Different Personality Types Effectively
- Using Coaching Techniques to Increase Performance
Cultivating a High-Performance Culture
- Understanding and Shaping Your Organisation’s Culture
- High-Trust vs. Low-Trust Organisational Cultures
- What Motivates You and Others in 21st Century Organisations
- Creating a Motivating Work Environment
- Providing Powerful Feedback to Shape Behaviour
- Building Team Spirit, Summary, and Next Steps
- Upon successful completion of this training course, GLOMACS Certificate will be awarded to the delegates. Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance
Endorsed Education Provider
