Managing Emotions & Evaluating Truthfulness

An Interactive 5-Day Training Course

Managing Emotions & Evaluating Truthfulness

Understanding Behaviour and Credibility Analysis

NASBA
Classroom Schedule
Date Venue Fees
01 - 05 Dec 2025 Dubai $ 5,950
21 - 25 Sep 2026 London $ 5,950
30 Nov - 04 Dec 2026 Dubai $ 5,950

Introduction

“In any transaction that matters whether it’s between lovers, between parent and child, between salesman and client, between doctor and patient, between suspect and interrogator, between adversaries at an election, emotion is what we’re looking for. Emotions tell us what matters.” – Paul Ekman

It is established that we do business with people that we know, like and trust. Whether you are a manager, negotiator, facilitator, or parent, developing your emotional skills and interacting constructively with others is vital to the success of building successful relationships.

In most interactions, individuals put too much emphasis on the spoken word.  This can lead to relationship breakdown. This workshop will teach you how to read and evaluate others through their verbal and nonverbal behaviours and use this skill to accurately evaluate their credibility or uncover any deception.

During this Managing Emotions & Evaluating Truthfulness training course, you will go far beyond just analysing the words, you will learn how to read and interpret all 5 core channels of communication and learn to master your own emotions and manage those of others.

This GLOMACS training course will highlight:

  • A simple framework for developing your emotional skills
  • Developing your ability to analyse the verbal and non-verbal behaviours of others and their credibility using real participants in live exercises
  • Learning how to spot Micro-expressions using Dr. Paul Ekman’s pioneering training techniques
  • Analysing the psychological processes that occur when people lie
  • Employing an effective conversation management model, so you are equipped for all types of encounters

Objectives

By the end of this training course, participants will learn to:

  • Recognise & manage your own emotions
  • Develop powerful strategies for building productive relationships
  • Identify hidden messages & deception in others
  • Enhance your ability to analyse verbal & nonverbal behavioural cues
  • Develop robust questioning strategies to elicit valuable information from others

Training Methodology

Participants to this Managing Emotions & Evaluating Truthfulness training course will receive a thorough understanding on the subjects covered by the course outline with the tutor utilising a variety of proven adult learning teaching and facilitation techniques. Training course methodology includes interactive exercises involving case studies. 

The training course is enriched with unique content, using videos of truth-tellers and liars from high-stake contexts such as international Embassy visa applications, scientifically validated experiments conducted by Prof Paul Ekman himself and extracts of CEOs from commercial investment contexts.

Participants of this training course will also use live practice sessions to build knowledge, skills, and application with high-quality feedback from the Paul Ekman Approved Trainers.

All delegates will receive a graded Certificate signed by Prof. Paul Ekman on successful completion of the assessment during training course.

Organisational Impact

After this Managing Emotions & Evaluating Truthfulness training course, your employees will:

  • Understand how emotions work
  • Be able to read emotions in others through their verbal and non-verbal behaviours
  • Understand the emotions of others more insightfully
  • Use their new skills to develop constructive and positive relationships
  • Identify and evaluate clues to lying and truth telling
  • Adopt enhanced active listening and observation skills
  • Utilise these skills to evaluate truthfulness and credibility

Personal Impact

After this Managing Emotions & Evaluating Truthfulness training course, you personally will:

  • Know your emotional triggers and how to manage them
  • Be aware of emotional impulses from the outset
  • Respond to emotionally charged situations, and not react impulsively towards them
  • Identify the importance of baselines and when they occur
  • Identify and evaluate ‘hotspots’
  • Carry out hypothesis testing
  • Take a structured approach to the detection of leakage
  • Adopt active listening and observation skills
  • Utilise these skills to evaluate truthfulness and credibility

Who should Attend?

This training course is suitable to a wide range of professionals but will greatly benefit:

  • All Professionals
  • Supervisors or Managers
  • Training Professionals
  • Any Professional who is required to negotiate for their organisation
  • Employees in any organisations whose role requires them to have a firm grasp of the truth
Course Outline
Day 1

Identifying Emotions & Self-awareness

  • Emotions Defined
  • Emotional Timeline
  • Automatic Appraisal System
  • Self-awareness / Management
  • Attentiveness
Day 2

Identifying & Managing Emotions of Others

  • Components of Communication
  • The Face
  • Emotions & the Face
  • Subtle / Partial Expressions
  • Managing the Process
  • Preparation & Engagement
  • Evaluation & Learning
Day 3

Understanding Deception and Credibility

  • Lies & Truth Defined
  • Psychological Model of Truth
  • Psychological Model of Lies
  • Thinking and Feeling
  • Attentiveness
Day 4

Reading the Channels

  • Memory
  • Understanding Emotions
  • The Face
  • The Body
  • Verbal Style and Voice
Day 5

Undertaking Analysis

  • Criteria Based Content Analysis
  • Context
  • Baseline
  • Managing the Process
  • Evaluation and Learning
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates. Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
Providers and Associations

Endorsed Education Provider

KHDA
NASBA

In Association With

Frequently Asked Question:

GLOMACS offers both online andperson training options. You can choose from interactive virtual sessions or attend one of our globally locatedperson training courses. The flexibility ensures that learning fits your schedule and preferences.
Yes, GLOMACS provides customized training solutions tailored to meet the specific needs of organizations. We work closely with companies to design bespoke training courses that address their unique challenges and objectives.
Our courses are structured to provide a balanced mix of theory and practical application. They typically include presentations, case studies, group discussions,on activities, and interactive Q&A sessions to maximize learning outcomes.
For detailed information about specific courses, including course content, schedules, and instructors, you can visit our website or contact our customer service team. They will be happy to provide all the information you need to make an informed decision.
You can register for a GLOMACS training course by visiting our website, selecting the course of your choice, and following the simple registration process. You can also contact our support team for assistance with the registration process.
Attending a GLOMACS training course offers numerous benefits, including enhanced professional skills, increased employability,recognized certification, networking opportunities with peers and experts, and the chance to apply practical knowledge directly to your workplace.
GLOMACS is a globally recognized leader in professional training and development, with a reputation for deliveringquality,driven training courses. We offer a broad spectrum of training courses taught by expert trainers, flexible delivery options (both online andperson), and accredited certifications that add real value to your career.

Yes, upon successful completion of any of our training courses, GLOMACS Certificate will be awarded to the delegates. This certificate is a valuable addition to your professional portfolio and is recognized across various industries.

Options & Brochure
This training course is also a part of the 10-Day Titles:
Certificate in Behavior Analysis and HR Analytics
Modern Innovations for HRM Professionals
View Course
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