MODULES
This training course is split into two modules:
MODULE I - HR Analytics
MODULE II - Managing Emotions & Evaluating Truthfulness
Each module is structured and can be taken as a stand-alone training course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a 2-week training course.
Module I - HR Analytics
DAY 1
Overview of HR Data and Analytics
- Seminar overview – Introduction to Analytics
- The rationale for the evidence based approach
- Understanding statistics - Probability and Significance
- The nine steps of the analytics process
- Aims of an analytics strategy
- State-of-the-art analytics: Stages on the journey
DAY 2
The Concept of Human Capital
- Viewing employees as assets not costs
- Strategies for investing in human capital metrics
- Measuring the impact of HR strategy and investments
- Measuring ROI
- Embedding human capital analytics in the organisation
- Assessing the organisation's readiness for HR analytics
DAY 3
Data Collection and Analysis
- Understanding the cultural context
- What information can be analysed?
- Methods of data capture
- Employee self-assessment and self-report measures
- Electronic workforce surveillance & analytics
- Data security
DAY 4
HR Metrics and Analytics in Action
- Recruitment & selection
- Learning & development
- Attendance, absence & well-being
- Manpower planning
- Talent management & succession planning
- HR effectiveness and efficiency
DAY 5
Metrics for Employee Performance and Productivity
- Performance management
- Employee motivation
- Employee engagement
- The psychological contract
- Empowerment and accountability
- Conclusion and action planning
Module I - Managing Emotions & Evaluating Truthfulness
DAY 6
Identifying Emotions & Self-awareness
- Emotions Defined
- Emotional Timeline
- Automatic Appraisal System
- Self-awareness / Management
- Attentiveness
DAY 7
Identifying & Managing Emotions of Others
- Components of Communication
- The Face
- Emotions & the Face
- Subtle / Partial Expressions
- Managing the Process
- Preparation & Engagement
- Evaluation & Learning
DAY 8
Understanding Deception and Credibility
- Lies & Truth Defined
- Psychological Model of Truth
- Psychological Model of Lies
- Thinking and Feeling
- Attentiveness
DAY 9
Reading the Channels
- Memory
- Understanding Emotions
- The Face
- The Body
- Verbal Style and Voice
DAY 10
Undertaking Analysis
- Criteria Based Content Analysis
- Context
- Baseline
- Managing the Process
- Evaluation and Learning
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