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Course Schedule
Classroom Sessions:
Date Venue Fees
19 - 30 Aug 2024 Barcelona - Spain $11,900
11 - 22 Nov 2024 Vienna - Austria $11,900
Course Description


This training course is split into two modules:

MODULE I - Advanced Professional Certificate in Strategic Human Resource Management

MODULE II - Employee Relations and Engagement

Each module is structured and can be taken as a stand-alone training course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a 2-week training course.

Course Outline
Module 1: Advanced Professional Certificate in Strategic Human Resource Management


The Rapidly Accelerating Changes in the Way we Work

  • Introductions and programme objectives
  • The three significant impacts on the world of work
  • How Artificial Intelligence (AI) is changing the world of work
  • I. and its specific impact on the role of Human resources
  • The use of AI direct chat systems and how HR is run in future.
  • The invasion of robotics - everywhere
  • The case for remote working – employers’ benefits and employee benefits.


Human Resources; the need to be a Partner in Strategy and Change

  • Mastering strategy – a strategic template specifically for HR
  • How to translate strategy into action – worked example
  • Managing change – an essential HR function
  • Use of Corporate culture plans – how to do it
  • Is the current organization shape of HR fit for purpose – discussion


Remote Working and the Financial Contributions of HR

  • Basic figures and calculations used in HR - demonstration
  • What is the financial benefit of remote workers
  • How much do poor performers cost your organization
  • Examples of where HR can actively add considerable value to any organization
  • Question – should HR be a profit centre?


Improving Existing Processes Controlled by HR

  • A new look at the employee handbook – is it fit for purpose in today’s environment
  • Performance appraisal, current research shows it’s a big de-motivator – how to change it around.
  • Use of a new technique to improve processes
  • Showing the added value
  • Creating a transparent bonus system (self-funding?) – specifically for talented people – demonstration


The Changing Shape of Organizations

  • How organizational design is changing – what’s needed.
  • What do generation Y and Z expect from organizations
  • In the organization of the future, we need better recruitment
  • How profiling has become our new super tool
  • Review – what are we going to change? Team exercise
Module 2: Employee Relations and Engagement


The Core Role of Employee Relations

  • The Context
  • Change Management
  • Understanding the Rationale of ER
  • The Core Role of ER: Organisational Culture; Employee Engagement; Conflict Resolution; Workplace Investigations; Employee Discipline
  • The Distinction between the Role of ER and the Role of the Manager
  • The Impact on Policies and Procedures
  • The Psychological Contract


The ER Function in Practice

  • Communications
  • Team Briefing
  • Consultation
  • Discipline - Gross Misconduct
  • Discipline - Poor Performance
  • Appeals
  • Handling Sickness Absence


Supporting the Manager, Supervisor or Team Leader

  • Grievances
  • Conducting the Grievance Interview
  • Management’s Right to Manage
  • Equal Opportunities
  • Discrimination
  • Equality and Diversity
  • Harassment and Bullying
  • Motivation 


Managing Employee Performance and Engagement

  • The Performance Management Process
  • Motivation and Goal Theory
  • Giving Feedback and Coaching
  • Informal Participative Decision-making Programmes
  • Job Enrichment
  • Self Managed Work Teams
  • Quality Circles and Kaizen
  • Formal and Informal Consultation Programmes
  • Employee Assistance Programmes

DAY 10

Conflict Resolution - Documentation and Software

  • Getting the Best from People
  • Techniques for Resolving Conflict
  • Conflict Management Programmes
  • The Ground Rules
  • Workplace Investigations
  • The Importance of Good Records – consider cloud-based software
  • Personal Development Planning
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
  • Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Providers and Associations

Endorsed Education Provider

  • Quality Logo

GLOMACS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

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