Employee Relations and Engagement

Introduction

This Employee Relations and Engagement training course examines the latest best practice in Employee Relationship Management. Employee Relationship Management involves managing the relationship of each employee with the organisation and with each other. Employee Relations influences every HR decision made in an organisation.

The techniques in this training course will enable the creation of a working environment in which all staff are able to contribute their full potential. This will involve creating a supportive and trusting climate at work and ensuring that individual and collective ER issues are handled positively and sensitively.

The main features of this Employee Relations and Engagement training course are:

• Shows how to create a working culture that encourages close working relationships
• Establishes a policy for employee engagement – increasing employees commitment to an organisation and encouraging loyalty and productivity
• Drawing the distinction between job satisfaction and employee engagement, it is not just about making employees happy at work, it is about getting them to contribute
• Identifying causes of conflict at work and overcoming them
• Examples and case studies showing how to effectively handle workplace discipline and grievances

Objectives

By the end of this training course, delegates will:

• Know how to introduce and manage an effective employee relationship programme
• Be able to relate the role of ER to the role of the Managers / Supervisor and Team Leader
• Be able to deal with performance problems and modify the behaviour of employees
• Be able to influence the behaviour of managers and team leaders
• Be able to operate disciplinary procedures and grievance procedure
• Know how to manage absence
• Understand the role of an Employee Assistance programme

Methodology

The training methodology used is designed to encourage maximum participation by all delegates. The presenter will suggest ideas and theories to the delegates and then encourage them to test out the ideas by the use of discussion, small group work, exercises and feedback.

Each day of this training course will end by delegates completing their own record of what has been learned on the day and considering how the ideas might be transferred back to the workplace.

Organisational Impact

The benefits to the organisation in delegates attending this training course and putting the ideas into practice are as follows:

• Improved leadership
• Greater productivity
• Improved morale and commitment
• The line management team (Supervisors and Team Leaders) will feel supported by the ER function
• The ER Function will develop closer working relationships with the line management team (Supervisors and team Leaders)
• Improved standards of performance and conduct throughout the organization

Personal Impact

This Employee Relations and Engagement training course will equip delegates with the following skills:

• Motivate employees in a positive and thorough way
• Understand why people work and why they try hard (and why they sometimes don’t)
• Handling Grievances
• The different roles of HR and ER staff, line managers, supervisors and team leaders
• How to make disciplinary action effective and the mistakes to avoid
• Managing common problems such as absence or lateness
• Managing performance and engagement
• Linking the organisations values to the ER function