Negotiating & Dispute Resolutions
An Interactive 5-Day Training Course

Negotiating & Dispute Resolutions

Learn to Recognise Different Negotiation Styles & Counter Tactics

NASBA
Classroom Schedule
Date Venue Fees
01 - 05 Jun 2026 Dubai $ 5,950
13 - 17 Jul 2026 Houston $ 7,950
31 Aug - 04 Sep 2026 Amsterdam $ 5,950
28 Sep - 02 Oct 2026 Dubai $ 5,950
09 - 13 Nov 2026 London $ 5,950
30 Nov - 04 Dec 2026 Dubai $ 5,950
07 - 11 Dec 2026 London $ 5,950
04 - 08 Jan 2027 London $ 5,950
29 Mar - 02 Apr 2027 Vienna $ 5,950
19 - 23 Apr 2027 Abu Dhabi $ 5,950
31 May - 04 Jun 2027 Dubai $ 5,950
12 - 16 Jul 2027 Houston $ 7,950
30 Aug - 03 Sep 2027 Amsterdam $ 5,950
27 Sep - 01 Oct 2027 Dubai $ 5,950
08 - 12 Nov 2027 London $ 5,950
29 Nov - 03 Dec 2027 Dubai $ 5,950
06 - 10 Dec 2027 London $ 5,950

Introduction

This Negotiating & Dispute Resolutions training course intends to enhance delegates' ability to negotiate effectively - a critical competency in both work and life situations. It will equip them with a range of communication, interpersonal skills, and appreciation of the elements of planning and objective setting in negotiations. There will be an opportunity for delegates to carry out a self-assessment of their skills in key areas of negotiation including team negotiations.

This Negotiating & Dispute Resolutions training course covers the key stages of negotiation, considers how disputes arise, and provides delegates with the skills to follow a structured process. The delegates will be introduced to different negotiation styles, tactics and at the same time learn how to recognise and counter them.

The GLOMACS Negotiating & Dispute Resolutions training course will feature:

  • The key stages in the negotiation process
  • The terms associated with the strategy for negotiation
  • Tactics and ploys which may be used against you in negotiation
  • The importance of team dynamics when negotiating
  • Effective negotiation strategies during practical exercises

Objectives

By the end of this Negotiating & Dispute Resolutions training course, participants will be able to:

  • Demonstrate their understanding of the significance of planning and objective setting
  • Describe how to achieve ‘win-win’ outcomes within the bargaining process
  • Identify the causes of disagreements & disputes
  • Understand the impact dispute may have on relationships over the long term
  • Describe the use of strategies to resolve the causes of disputes

Training Methodology

This Negotiating & Dispute Resolutions training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes highly interactive tutor-led group discussions, syndicated exercises, case studies and role playing in a realistic dispute resolution scenario. A formal framework is built around the delegates' current knowledge and they are encouraged to re-discover and share their knowledge and experiences. Delegates will be encouraged to develop both their negotiation and communication skills to increase the value for money provided to their employer.

Who should Attend?

This Negotiating & Dispute Resolutions training course is suitable to a wide range of professionals but will greatly benefit:

  • Personnel from a wide range of business disciplines
  • Departmental heads with the responsibility to drive change through collaboration
  • Those who have a current or planned negotiation with internal as well as external “suppliers or customers”
  • Delegates with experience in negotiating but want to improve their knowledge and skills
Course Outline
Day 1

Fundamentals of Negotiation

  • Negotiation defined
  • Disputes and the need for resolution
  • Place of negotiation in the contractual resolution process
  • Commercial impact of the breakdown of negotiations
  • Best Alternative To a Negotiated Agreement (BATNA)
  • The four phase process of negotiation
Day 2

The Negotiator’s Toolbox

  • Preparation
  • Information needs
  • Drafting your proposal which will open the discussion
  • The negotiation discussion phase
  • Bargain and Close
  • Negotiating position setting
Day 3

Negotiating Styles, Tactics and Ploys

  • Cultural & international issues
  • Red, Purple & Blue negotiators
  • Non-verbal communication and the interpretation of body language
  • Make time your friend
  • Silence and ploys as tactics and how to respond effectively
Day 4

Personal Fitness and Dealing with Difficult Negotiations

  • Interests, positions and escalation
  • Stakeholder power behind the interests in negotiation
  • Negotiator as a Mediator
  • Team negotiations
  • Proposals and persuasion
Day 5

Putting it all into Practice

  • Team allocation and simulation exercise
  • Analysis of performance
  • The Do’s and Dont's of Negotiating
  • Improving what we do - Action planning
Certificates
  • Upon successful completion of this training course, GLOMACS Certificate will be awarded to the delegates. Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance
Providers and Associations

Endorsed Education Provider

NASBA

In Association With

Options & Brochure
Related Courses
Frequently Asked Question

The BATNA is your alternative to negotiation with the other party. It is what you will do instead of agreeing a deal with them. The Walk-Away Position is the worst deal you are willing to accept before leaving the negotiation. It is the minimum acceptable outcome.

A BATNA can be outside the zone of possible agreement as it may be invoked when agreement cannot be reached with the other party. ZOPA is the overlap between the two parties’ acceptable ranges, and as such, requires agreement to be reached through bargaining and trade-offs and sometimes compromises.

Single source negotiations are always difficult however it is important to focus on techniques which will yield mutually beneficial results such as:

  • Benchmarking
  • Open book costing
  • Leveraging long-term relationships and commitments
  • Stakeholder analysis
  • Value engineering

By attending this Negotiating & Dispute Resolutions training course you will :

  • Gain an insight into your natural negotiation style and how to adapt it to be become a more effective negotiator
  • Have the skill to think analytically and strategically about the negotiation process
  • Develop a range of negotiation strategies and an understanding of when to use them to maximize outcomes

The case studies on this training course are drawn from the personal business experience of the course tutor, as well as contributions from the practical experiences of attendees (rewritten to protect confidentiality in many cases) This ensures that they are recent, relevant and real.

This is a vital skill to enable negotiators to be able to seek out ‘hidden’ value in negotiations and move towards taking a collaborative approach to secure a better outcome when negotiating.

Yes, indeed, the course tutor will use objective observations during practical work and be available to give reflective feedback as required. Written assessments will also be used to provide an assessment of you natural negotiation style.

  • Understanding the negotiation landscape
  • Knowledge of how to research, prepare and deliver successful negotiation proposals
  • Confidently handle the most complex meetings to secure the best outcomes
  • Learn to avoid common pitfalls of negotiation

The course will be delivered in classroom setting according to the daily schedule of topics. There will be time for discussion between delegates and also for reflection. Case studies and practical negotiation challenges will be set during the course and feedback offered to assist delegate in improving their skills.

Yes. GLOMACS offers customised and in-house delivery options. The content of this training course can be tailored to reflect an organisation’s specific strategic objectives, workforce challenges, and data maturity, ensuring maximum relevance and impact. 

 For further details or to discuss customisation requirements, you may call us on +971 (56) 538 7389 or email inhouse@glomacs.com . You can also submit a detailed enquiry through our in-house training page at: https://glomacs.com/in-house-seminars

If you would like further information about these training courses, our team is available to provide professional guidance and support. We are pleased to assist with course selection, the registration process, and any related enquiries.

TEL: +971 (04) 425 0700

WhatsApp: +971 (56) 538 7378

Email Englishinfo@glomacs.com

Email Arabicarabic-training@glomacs.com

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