The Art of Human Resource Management

Introduction

The world of work is changing and HR has to change to meet the requirements of the new reality. The role of HR is no longer functional it has become transformational. HR has to become a brand builder and a leader. The processes provided by HR have to reflect the way society is changing. As an example regular coaching and feedback have replaced the old idea of performance being managed by one yearly appraisal.

Secondly, the role of the manager is changing. The old idea that a manager is the source of knowledge and authority has been replaced by ideas such as employee empowerment and involvement. This introduces arrangements that allow organisations to pass responsibility down to employees, letting them make their own decisions and contributing to the organisation’s success. Managers, Supervisors and Team Leaders have to develop soft skills and competencies and know how to handle people effectively especially during periods of change.

In the old world, HR recruited through agencies or advertisements and relied upon interview techniques such as panel interviews without any regard for the need to make the process two-way. In the new world, everyone knows through social media what it is like to work for your company. This means that HR professionals have to be brand builders as well as ensuring that the organisation has a positive and inspiring work environment.

This GLOMACS The Art of Human Resource Management training course will highlight

• The Building Blocks to create an Effective HR Function
• Developing the Function to match changes in Society
• Developing the Role of HR and the Role of the Manager
• Processes for
  • Handling Change
  • Recruitment
  • Handling Performance Issues
  • Improving Commitment and Productivity
• The Application of the Theory of the Psychological Contract (how to get the best from the workforce)

Objectives

By the end of this Art of Human Resource Management training course, participants will be able to:

• Identify the trends that are changing the role of HR and the world of work
• Describe the role or purpose of the HR function and the contribution the HR function makes to improving productivity and engagement
• Explain the key principles and practices involved in
  • HR Strategy
  • Recruitment and Selection
  • Induction
  • Retention
  • Employee Relations
• Apply an effective performance management process
• Understand and use competencies for recruitment and performance management
• Know how to handle conflict and disagreement
• Apply some of the key personal skills needed to succeed in HR

Training Methodology

The training course methodology used is designed to encourage maximum participation by all delegates. The presenter will suggest ideas and theories to the delegates and then encourage them to test out the ideas by the use of discussion, small group work, exercises and feedback. Each day of this Human Resource Management training course will end by delegates completing their own record of what has been learned on the day and considering how the ideas might be transferred back to the workplace.

Organisational Impact

The purpose of this Art of Human Resource Management training course from an organisation's point of view is to develop an effective approach to Human Resource Management. As a result, an organisation which applies these ideas will:

• Know how to get the best from their greatest asset – their workforce
• Know how to handle change effectively from an HR point of view
• Know how to increase productivity
• Know how to improve morale
• Know how to improve motivation
• Have an HR function which closely and in a mutually supportive way with the full line management team including Supervisors and Team Leaders

Personal Impact

As a result of attending this training course, delegates will:

• Be effective in a range of circumstances encountered by HR professionals
• Be confident in their approach to HR management
• Be confident in their dealing with line managers, Supervisors and Team Leaders
• Know how an effective HR function is structured
• Know how to handle a range of employee relations issues
• Be able to define a clear purpose and role for the HR function and to develop and implement an HR strategy