Business Process Management

Introduction

The purpose of this seminar is to provide clarity on how to manage and redesign Business Processes during an Economic Downturn, through the application of world-class Business Process Management. It will therefore cover top level management issues such as developing a focused Business Process strategy that is congruent with the company’s business and marketing strategies. To this will be added understanding and practice of key Business Process techniques to enable delivery of the strategy.

Business Processes are the core source of organisation ‘transformation’ and therefore a key area of competitive advantage, the purpose of this course is to explain and appreciate what it is fundamentally about and provide clear direction regards how to improve during an Economic Downturn.

This seminar will:

• Outline how to achieve Business Process excellence by design during an Economic Downturn
• Provide a clear definition of what Business Process strategy is and its place within the company
• Stimulate an awareness of the characteristics of Business Process systems and the various approaches that may be adopted in their design
• Equip individuals with an appreciation of techniques and technologies available for the control of Business Processes during an Economic Downturn
• Provide an insight to both conventional quality control and modern approaches to quality management based upon the principles of continuous improvement and quality systems

Objectives

During an Economic Downturn, the aim of any industrial, service, public sector or retail operation is to deliver goods and services of the quality, quantity, cost and availability that will satisfy the customers' needs while at the same time making most effective use of resources. This can only be achieved by giving attention to the design of products, processes and work for employees, and through the competent planning and control of Business Processes.

This module will introduce the fundamental principles of Business Process Management which addresses these issues. As such, it is intended to assist in the management of the firm (industrial, service, public sector or retail) at the micro level of the economy.

At the end of this seminar, you will learn to:

• Understand what Business Process Management is and what it is fundamentally about, especially the potential opportunities available during an Economic Downturn
• Learn to explain what Business Process Management strategy is
• Be able to define value in Business Process design terms
• Have knowledge regarding appropriate capacity ratios and measures
• Use those frameworks and techniques presented to develop Business Process Management strategies, design, plan and control manufacturing and service environments – and therefore provide opportunities to thrive during an Economic Downturn

Training Methodology

Teaching media will be a series of lectures supplemented by participative and action learning employing videos and video discussions, syndicate-based case studies, analysis of scenarios and small group exercises. All participants, when requested, will prepare individual notes on a case or exercise for discussion in class. The study package includes the seminar manual (textbook style) lecture slides and video-based links. This seminar also incorporates an introduction to appropriate and useful on-line materials.

Organisational Impact

Organizations will have tangible benefit from their staff attending this seminar. Participants will return to the work place with a knowledge of, and ability to thrive during an Economic Downturn, specifically:

• Analyze the key areas of Business Process Management, such as: strategy, design, control and improvement
• Identify and understand appropriate Business Process Management key performance indicators
• Have appropriate tools to translate the ‘voice of the customer’ into Business Process requirements
• Be able to define important Business Process Management metrics such as capacity
• Succeed in improving Business Process Management through application of proven tools and techniques
• Gain a continued competitive advantage through the application of evidence based management

Personal Impact

Attending this essential seminar will provide participants with clarity and insight regards operations excellence. You will:

• Be able to define and recognize Business Process Management through the use of proven theories and frameworks
• Have the skills to structure Business Process Management through strategy, design, control and improvement - to thrive during an Economic Downturn
• Appreciate changes to business processes that should take place
• Apply evidence-based management practices by knowing where to seek solutions
• Learn from other delegates’ experiences and practices
• Be able to understand, recall and apply improvements after the seminar for work-based application – being able to succeed in implementing Business Process Management enhancements through application of proven tools and techniques