Date | Venue | Fees | |
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24 - 28 Nov 2025 | Dubai - UAE | $ 5,950 | |
27 Apr - 01 May 2026 | Dubai - UAE | $ 5,950 | |
23 - 27 Nov 2026 | Dubai - UAE | $ 5,950 | |
Online Schedule
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24 - 28 Nov 2025 | Online | $ 3,950 | |
23 - 27 Nov 2026 | Online | $ 3,950 |
This GLOMACS Delivering Quality Management and Customer Satisfaction to meet ISO 10001-10004 training course addresses the most important strategic need for any organisation operating today. How to give and demonstrate world-class levels of Customer service and Customer Satisfaction. Meeting ISO standards is crucially important for companies to demonstrate they are serious about their customers, meeting these standards requires a rigorous understanding of the requirements of the ISO standards 10001-10004, and this training course will lead attendees smoothly through the processes required to gain this prestigious International accreditation.
The customer is more important than ever. In an age of 24/7/365 ‘always-on’ internet and social media, providing world-class customer experiences (Cx) and customer satisfaction is the single greatest strategic challenge facing any organisation. The ISO has recognized this and introduced a series of international standards of best practice in giving customer satisfaction. Any organisation that is serious about providing internationally recognized standards of customer satisfaction needs to be meeting the standards set out in ISO 10001, 10002, 10003 and 10004.
This training course will highlight:
This GLOMACS training course will give attendees all the knowledge they will need to successfully apply for the ISO 10001-10004 standards.
At the end of this training course, you will learn to:
In this Delivering Quality Management and Customer Satisfaction to meet ISO 10001-10004 training course will use a blended learning approach designed to meet the learning styles and learning needs of all candidates. This includes lecture, case studies, workshop exercises, facilitated discussion, video inputs and more.
In an age where customer satisfaction is everything, the benefits of gaining the ISO 10001-10004 standards are clear, and include:
Anyone who understands how to draught, file and implement policies to the ISO 10001-4 standards can verifiably claim to be amongst the best customer satisfaction executives in the world.
The benefits for employability and remuneration are obvious. Main benefits include:
Anyone who is charged with or interested in gaining world-class accreditation for the delivery of customer satisfaction.
This GLOMACS training course is suitable to a wide range of professionals but will greatly benefit:
Yes, upon successful completion of any of our training courses, GLOMACS Certificate will be awarded to the delegates. This certificate is a valuable addition to your professional portfolio and is recognized across various industries.