IT Demand Management in the Modern Environment

Introduction

Understanding what resources is required and at which points are critical, if IT resources are to effectively support an organisation in a prudent economic manner. Inadequately planning can result in inefficient use of resources, lack of commercial capacity and the inability to harness commercial growth opportunity effectively. IT Leaders are now placing effective IT Demand Management on their factual requirements, rather than a simple guess or over capacity.

This IT Demand Management in the Modern Environment training course will assist organisations understand how to predict customer demand for services effectively, with elasticity of demand. It will further review the best models for understanding patterns of business activity in relation to the services, in line with international frameworks.

This GLOMACS IT Demand Management in the Modern Environment training course will feature:

• Capacity Management
• Availability Management
• IT Service Continuity Management (ITSCM)
• Information Security Management
• Demand Management

Objectives

By the end of this training course, participants will be able to:

• Understand and define service design in planning and optimization and lifecycle context
• Define processes across the service lifecycle pertaining to the  Capacity management
• Understand  Availability management as a capability to realize successful service design
• Define IT service continuity management as a capability to support business continuity management
• Implement Information security management as part of the overall corporate governance framework
• Define Planning, protection and optimization roles and responsibilities
• Appreciate Technology and implementation considerations
• Consider appropriate organizational roles and commercial considerations

Training Methodology

This training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. Participants will gain detailed knowledge by active participation in this training course & group discussions. Delivery will be by presentation, group syndicate investigations, training DVD and interactive seminars.