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Date | Format | Fees | |
---|---|---|---|
25 - 29 Dec 2023 | Online | $3,950 |
This GLOMACS Achieving Excellence in Customer Service online training seminar is designed to give participants the communication skills, negotiation strategies, and customer service best practices they require to take their organisation from good to great. This online training seminar is aimed at those organisations who are looking to improve their customer focus and develop their customer culture by working towards the Customer Service Excellence Standard. This online training seminar focuses on developing a culture of customer service excellence and provides participants with a roadmap for examining and improving the service they provide at both the individual and organisational level.
This online training seminar teaches customer service professionals critical skills in the areas of professionalism, communication effectiveness, service recovery techniques, and stress management principles. By providing excellent customer service, you can offset the effect of higher prices by offering a better customer experience. Employees who are properly trained and demonstrate professional customer service skills, can significantly improve customer satisfaction and brand loyalty. This helps the business retain customers and improve profits. It costs less to retain loyal customers than to acquire new ones.
This online training seminar will highlight:
By the end of this online training seminar, you will be able to:
This online training seminar will utilize a variety of proven online learning techniques to ensure maximum understanding, comprehension, retention of the information presented. The training seminar is conducted Online via an Advanced Virtual Learning Platform in the comfort of any location of your choice.
Here are just some of the many valuable benefits to your organisation:
After attending this online training seminar, you will acquire:
This online training course is suitable to a wide range of professionals but will especially benefit:
Oxford Management Centre
A GLOMACS - Oxford Management Centre collaboration aimed at providing the best training services and benefits to our valued clients.
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