Search for a Glomacs Course by Keywords
Date | Format | Fees | |
---|---|---|---|
19 - 23 Jun 2023 | Online | $3,950 | |
30 Oct - 03 Nov 2023 | Online | $3,950 |
The rise of the Internet, of price-comparison websites, Peer-review websites and especially Social Media has transformed the business environment globally. Traditional points of differentiation have been eroded by search, tap and click. Social Media and peer-review have combined to drive the customer experience as the primary arbiter of strategic differentiation. To win under these new rules, organisations have no choice but to become truly customer focused.
A customer-focused organisation is grounded in the belief that long-term success depends on a commitment to customer satisfaction throughout the entire organisation. This Customer Focused Management online training course focuses on what it takes to build the culture, the processes and the relationships that will lead to long-term growth and financial sustainability.
Leaders are role models in planning, communication, coaching and employee recognition. Their efforts result in increased employee loyalty, greater innovation and improved customer satisfaction. This online training course covers customer service management responsibilities, from the most fundamental tasks of hiring, training, coaching and teambuilding to quality assurance and leadership skills. This challenging and highly participative programme will focus on creating and managing effective teams, dealing with difficult customers, understanding behavioural styles and proven leadership strategies.
This GLOMACS online training course will highlight:
At the end of this Customer Focused Management online training course, you will learn to:
This online training course will utilize a variety of proven online learning techniques to ensure maximum understanding, comprehension, retention of the information presented. The online training course is conducted online via an Advanced Virtual Learning Platform in the comfort of any location of your choice.
As a result of this online training course, organisation will get:
As a result of attending this online training course, delegates will find that they have:
This Customer Focused Management online training course is suitable to a wide range of professionals but will greatly benefit:
Oxford Management Centre
A GLOMACS - Oxford Management Centre collaboration aimed at providing the best training services and benefits to our valued clients.
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