Advanced Mediation Skills

An Interactive 5-Day Training Course

Advanced Mediation Skills

Mediation as a Tool for Alternative Dispute Resolution

NASBA
Classroom Schedule
Date Venue Fees
13 - 17 Oct 2025 Barcelona $ 5,950
24 - 28 Nov 2025 Kuala Lumpur $ 5,950
23 - 27 Mar 2026 Dubai $ 5,950
08 - 12 Jun 2026 Oslo $ 5,950
12 - 16 Oct 2026 Barcelona $ 5,950
23 - 27 Nov 2026 Kuala Lumpur $ 5,950
Online Schedule
13 - 17 Oct 2025 Online $ 3,950
24 - 28 Nov 2025 Online $ 3,950
08 - 12 Jun 2026 Online $ 3,950
23 - 27 Nov 2026 Online $ 3,950

Introduction

This highly interactive Advanced Mediation Skills training course explores advanced innovative skills and strategies for single and multiparty mediations. This training course  links the latest theoretical principles and international best practice in the field of mediation. Delegates will leave this training course with an understanding of advanced processes and techniques to enable them in their business environments.

This GLOMACS training course will highlight:

  • The importance of your own perceptions and cognitive biases when mediating conflict
  • Your effectiveness in mediation by understanding key skills, tools and strategies and how to apply them in practice
  • Methods for mediating complex and multiparty mediations
  • The latest international best practices in mediation
  • How conflict management coaching can be employed as part of the pre and post mediation processes

Objectives

At the end of this training course, you will learn to:

  • Understand the various advanced techniques available to mediate conflict
  • Gain a deeper insight to practical conflict analysis tools
  • Expand your range of advanced mediation skills, tools and strategies
  • Effectively identify and analyze existing and potential conflicts in your organisation
  • Develop a range of highly effective conflict resolution tools and strategies that can be used complex multiparty mediations

Training Methodology

This is a highly interactive Advanced Mediation Skills training course, using a mix of formal audio and visual presentations, case studies, experiential role-play exercises, self-assessments and group discussions. This experiential training methodology allows delegates to significantly improve their conflict management skills and to have all their questions answered by the highly experienced practitioner who leads the training course.

Organisational Impact

  • Increase internal organisation capacity to deal with difficult conversations more cost effectively
  • Increased knowledge and confidence to analyse and mediate conflict in a constructive and beneficial manner
  • Improved ability to mediate difficult situations effectively both internally within the organisation and externally with third parties
  • Enhance the ability to mediate outcomes that meet or exceed organizational goals
  • Improved management and leadership skills through an understanding of the value of practical and effective advanced mediation techniques
  • Better understanding of what constitutes good mediation outcomes through the meeting of core organisational interests

Personal Impact

By the end of this training course, delegates will:

  • Have significantly enhanced their advanced mediation skills
  • Develop a deeper awareness of their role in the mediation process
  • Have developed analytic and strategic mediation tools
  • Have developed a range of mediation strategies for complex, multiparty scenarios
  • Gained a greater understanding of the importance of non-verbal communication and cross-cultural mediation pratices
  • Have enhanced vital leadership, management and personal skills that will impact on their performance across all aspects of their professional lives

Who should Attend?

This GLOMACS training course is suitable to a wide range of professionals but will greatly benefit:

  • All Professionals
  • Managers and Team Leaders
  • Workplace Mediators
  • Anyone who wishes to enhance their conflict resolutions skill set and to become a more effective mediator
Course Outline
Day 1

Approaches to Mediation & Managing Conflict

  • The Importance of Perception and Cognitive Bias
  • The Neuroscience of Conflict
  • Stages and Causes of Conflict
  • The Conflict Triangle
  • Mediation and the Alternative Dispute Resolution Spectrum
  • The Mediation Process and Principles
  • Personal Conflict Style Assessment
  • Practical Mediation Techniques
Day 2

Effective Mediation Skills and Techniques

  • Conflict Analysis Tools
  • Emotional Intelligence and Its Role in Mediation
  • Building Trust, Rapport and Cooperation
  • Non-verbal Communication
  • Informal and Shuttle Mediation
  • Selecting a Strategy to Guide Mediation
  • Designing a Mediation Plan and Preparation Checklist
  • Practical Mediation Exercise
Day 3

Productive Mediation Practice

  • Co-Mediation Skills
  • Confidentiality Agreements
  • Creating Conditions for Dialogue
  • Managing the Mediation Process
  • Setting an Agenda and Defining Issues
  • Managing Joint Meetings
  • Generating and Assessing Options for Settlement
  • Practical Mediation Exercise
Day 4

Team Multiparty Mediation & Conflict Coaching

  • Strategies for Multiparty Mediations
  • Dealing with Challenging Situations and Strong Emotions      
  • Strategies for Reaching Closure and Moving beyond Deadlock
  • Achieving Formal Agreement or Settlement
  • Practical Multiparty Mediation Exercise
  • Conflict Management Coaching and its Benefits
  • Conflict Coaching Skills
  • Pre and Post Mediation Coaching
Day 5

Cross-Cultural Mediation

  • Culture and its Importance to Mediators
  • Variations in Cultural Values
  • The Importance of ‘face’ in Mediation
  • International Communication Patterns
  • Advice for Cross Cultural Mediators
  • Code of Ethics and Standards of Practice
  • Individual Action Plans
  • Summary Session and Questions 
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates.
  • Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
Providers and Associations

Endorsed Education Provider

NASBA

In Association With

Frequently Asked Question:

GLOMACS offers both online andperson training options. You can choose from interactive virtual sessions or attend one of our globally locatedperson training courses. The flexibility ensures that learning fits your schedule and preferences.
Yes, GLOMACS provides customized training solutions tailored to meet the specific needs of organizations. We work closely with companies to design bespoke training courses that address their unique challenges and objectives.
Our courses are structured to provide a balanced mix of theory and practical application. They typically include presentations, case studies, group discussions,on activities, and interactive Q&A sessions to maximize learning outcomes.
For detailed information about specific courses, including course content, schedules, and instructors, you can visit our website or contact our customer service team. They will be happy to provide all the information you need to make an informed decision.
You can register for a GLOMACS training course by visiting our website, selecting the course of your choice, and following the simple registration process. You can also contact our support team for assistance with the registration process.
Attending a GLOMACS training course offers numerous benefits, including enhanced professional skills, increased employability,recognized certification, networking opportunities with peers and experts, and the chance to apply practical knowledge directly to your workplace.
GLOMACS is a globally recognized leader in professional training and development, with a reputation for deliveringquality,driven training courses. We offer a broad spectrum of training courses taught by expert trainers, flexible delivery options (both online andperson), and accredited certifications that add real value to your career.

Yes, upon successful completion of any of our training courses, GLOMACS Certificate will be awarded to the delegates. This certificate is a valuable addition to your professional portfolio and is recognized across various industries.

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