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Course Schedule

We currently have no scheduled session for this Course. If you are interested in running this course, please contact our Training Department at [email protected]

Course Description


This course is designed for business analysts wishing to write the International Institute of Business Analysis (IIBA®) Certified Business Analyst Professional™ (CBAP®) examination. The CBAP® designation is a professional certification for business analysis practitioners with extensive business analysis experience.

The course is aligned to the Business Analysis Body of Knowledge® (BABOK®) Version 2.0 which provides the essential knowledge for the examination.

The knowledge gained in the course will not only prepare you for the IIBA® examination, but will give you an excellent basis for your business analysis career.


This course aims to enable participants to achieve the following objectives:

  • Understand the role of the business analyst
  • Plan business analysis activities
  • Analyse enterprise requirements
  • Understand how to manage and communicate requirements
  • Define the solution scope
  • Identify stakeholders
  • Elicit stakeholder requirements
  • Model the business dimensions
  • Write effective requirements
  • Manage and communicate requirements
  • Assess and validate the resulting business solutions. 

Training Methodology

State-of-the-art business analysis methods and techniques are transferred by means of short, focused presentations which are followed by experiential learning workshop sessions. In these sessions the knowledge gained is applied to real-world examples and case studies. Rapid learning of the methods and techniques is achieved by means of group work, individual work, participant discussion, facilitator interaction and constructive feedback.

Trial examination questions are given throughout the course. 

Organisational Impact

  • Improved integration between the business and the information technology department of the organisation
  • The correct fit between the requirements of the organisation and information systems that are developed or procured
  • Reduced information technology development risk, costs and time overruns
  • Improved quality of information technology projects. 

Personal Impact

  • Be able to work effectively in a solutions development project
  • Have the ability to confidently elicit business requirements from business users and other stakeholders
  • Be able to identify the essential requirements of the business at all levels
  • Effectively communicate business requirements to stakeholders. 


This course is designed for experienced Business and Systems Analysts, Business Experts, Enterprise Architects, Project Leaders, Systems Development Team Members and Information Technology Professionals.

Course Outline


Introduction to Business Analysis Certification

  • Defining the Business Analysis profession
  • Requirements for the Certified Business Analysis Professional™ (CBAP®)

Introduction to Business Analysis

  • The role of the business analyst
  • Key concepts of business analysis
  • The purpose of the BABOK®
  • Navigating the BABOK® contents and structure
  • Introducing the six BABOK® knowledge areas
  • Business analysis underlying competencies

Business Analysis Planning & Monitoring

  • Planning the Business Analysis Approach
  • Conducting Stakeholder Analysis
  • Planning Business Analysis Activities
  • Planning Business Analysis Communication
  • Planning Requirements Management Process
  • Managing Business Analysis Performance




  • Preparing for Elicitation
  • Conducting Elicitation Activity
  • Documenting Elicitation Results
  • Confirming Elicitation Results

Requirements Management and Communication

  • Managing Solution Scope & Requirements
  • Managing Requirements Traceability
  • Maintaining Requirements for Re-use
  • Preparing Requirements Package
  • Communicating Requirements



Enterprise Analysis

  • Defining the Business Need
  • Assessing the Capability Gaps
  • Determining the Solution Approach
  • Defining the Solution Scope
  • Defining the Business Case



Requirements Analysis

  • Prioritising Requirements
  • Organising Requirements
  • Specifying and Model Requirements
  • Defining Assumptions and Constraints
  • Verifying Requirements
  • Validating Requirements



Solution Assessment and Validation

  • Assessing Proposed Solution
  • Allocating Requirements
  • Assessing Organizational Readiness
  • Defining Transition Requirements
  • Validating the Solution
  • Evaluating Solution Performance


  • On successful completion of this training course, GLOMACS Certificate with eligible Continuing Professional Education credits (CPE) from National Registry of CPE Sponsor and Pre-approved Professional Development Hours (PDH), and/or Continuing Development Units (CDUs) from IIBA® will be awarded to the delegates
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GLOMACS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

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