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Course Schedule

We currently have no scheduled session for this Course. If you are interested in running this course, please contact our Training Department at [email protected]

Course Description


This GLOMACS Competency-Based Interviewing online training course delivers a range of practical and proven Competency-Based and behavioural interviewing techniques. Selecting the best person for any internal or external position is a vital skill for any manager and can improve retention, lower costs and improve performance.

The focus of the online training course will be on competency and behavioural Interviews. These types of interviews are based on the idea that past behaviour is the best predictor of future behaviour and performance. They are now regarded worldwide as one of the most effective selection methods and are more valid and reliable than traditional historical or CV based interviews (also called unstructured interviews).

This very practical online training course will be taught in an engaging and participative way. Participants learn the latest and proven techniques in interviewing and leave with an enhanced sense of involvement and participation in the interview process.

This online training course will highlight:

  • The process involved in Competency-Based Interviewing (CBI)
  • Mistakes you should not make when using CBI or Behavioural Interviewing
  • The essential communication skills for CBI
  • Understanding the ‘two-way’ nature of effective interviewing
  • Conducting online interviews using a competency and behavioural model


At the end of this online course, participants will learn to:

  • Apply a competency-based model to interviewing
  • Describe the steps to carry out an effective competency-based interview
  • Follow a proven structure to achieve the outcome required
  • Learn how to structure, ask, and score effective behavioural questions
  • Appreciate the advantages and disadvantages of interviewing online

Training Methodology

This online training course will utilize a variety of proven online learning techniques to ensure maximum understanding, comprehension, retention of the information presented. The training course is conducted Online via an Advanced Virtual Learning Platform in the comfort of any location of your choice.

Organisational Impact

  • The selection of the best candidates using the most effective techniques
  • People trained in the latest and most effective interview techniques
  • Improved talent management, engagement, and retention
  • Increased organisational performance through effective selection and interviewing

Personal Impact

  • Participants will learn the latest and proven techniques in interviewing
  • Development of practical and transferable skills
  • An increased sense of involvement and participation in the interview process
  • Development of practical skills in interviewing


This online training course is suitable to a wide range of professionals but will greatly benefit:

  • Any leader, manager, or supervisor who conducts interviews
  • All HRM Professionals and HR Business Partners
  • Anyone who needs to learn how to conduct competency or behavioural interviews
Course Outline


Introduction to Competency-Based Interviewing (CBI)  

  • An overview of the recruitment and selection process
  • Why interview, and what are the types of interview?
  • Who is the best candidate, and how do we select them?
  • Understanding competencies and behaviour
  • The importance of competencies in predicting behaviour 


The Essential Communication Skills for CBI 

  • Practical steps for conducting a competency-based interview (WASP Model)
  • Understanding body language and paralanguage
  • Developing your questions to suit the needs of your organisation
  • The skill of asking competency questions
  • Asking and answering questions


Selecting the Best Candidate Using CBI and Behavioural Interviewing

  • What you should avoid during interviews
  • Competency-based interviewing ethics
  • Conducting online interviews
  • Role-plays – online CB interviews
  • Ending the interview – positioning yourself as an Employer of Choice
  • On successful completion of this training course, GLOMACS Certificate with eligible Continuing Professional Education credits (CPE) from National Registry of CPE Sponsor and Re-Certification credits from HR Certification Institute (HRCI), will be awarded to the delegates
Providers and Associations

Endorsed Education Provider

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The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

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