Mastering Excellence: Strategic Quality Management and Business Improvement Techniques

INTRODUCTION

This GLOMACS Mastering Excellence: Strategic Quality Management and Business Improvement Techniques training course will give you the basis to help put Quality Management at the center of your organization’s strategy and will help you understand and implement recognized best practice improvement and quality management tools, techniques and approaches.

Over an immersive 10-day journey, delegates will gain tools to not only understand and develop effective approaches to ensuring that Quality Management remains core at the top of the organisation, but also to the methods and practices of business improvement and Quality Management and the practical issues of implementation and their solution.

By the end, participants will be adept at not just thinking strategically about Quality and Quality Management, but also at deploying the necessary skills and knowledge to deal with complex business improvement and quality  management issues as practitioners and leaders. 

This training course will highlight:

• How Strategic Quality Management can provide a clearly defined framework to drive outstanding business performance
• How the Strategic Quality Management framework allows the organisation to identify and address neglected gaps associated with leadership, planning, customer focus, culture, information management, improvement and managing change
• Key Business Improvement Approaches and Quality Tools
• Understanding how business process improvement and quality techniques can support business strategy and achievement of strategic goals
• The relative merits of the Lean and Lean Six Sigma approaches and toolkits
• The importance and roles of people in improvement 

MODULES

This training course is split into two modules:

MODULE I - Strategic Quality Management: A Roadmap to Organizational Brilliance

MODULE II - Business Improvement & Quality Techniques

Each module is structured and can be taken as a stand-alone training course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a 2-week training course.

Objectives

By the end of this training course, you will learn to:

• Develop high-level knowledge and  a critical awareness of current Strategic Quality Management issues
• Design, develop and plan organizational processes, systems and frameworks to ensure that the organisation understands, addresses, delivers, monitors and maintains value as seen by the customers through its products or services
• Recognize what is, and where is, the potential for improvement within an organisation and how business improvement and quality techniques can support business strategy and high-level strategic goals
• Apply specific business improvement approaches and quality tools to deliver targeted business objectives
• Maximise customer value within your organizational processes and minimize inherent process and product variation
• Engage your people in the improvement process

Training Methodology

Participants will learn by active participation during the training course through critical debate, the sharing of experiences and looking at cases and exercises that will bring a practical understanding to the concepts of Strategic Quality Management & Business Improvement. This will include the opportunity to relate the learning to “real life” issues in their own organization and their own experiences.

Organisational Impact

The organisation will benefit from this training course in the following ways:

• Improved understanding and critical debate concerning Strategic Quality Management and Business Improvement and Quality Techniques across the whole organization
• Develop change agents to recognize, prioritize and address quality  management and business improvement  issues
• Basis for organizational leaders to focus effectively on value to customers and address current gaps
• Opportunity to improve processes to maximise consistency and value to customers through products and services
• Developing staff confidence and competence in business improvement activities
• Building an organizational momentum for developing and deploying Business Improvement and Quality Techniques

Personal Impact

By the end of this training course, the participants will gain the following;

• Increased awareness, understanding and implementation skills in relation to Strategic Quality Management and key recognized best practice improvement and quality management tools, techniques and approaches
• Development as change agents able to recognize, prioritize and address specific quality  management  issues and the needs for business and quality improvement
• Build leadership skills to engage and equip the people in the organisation to act  strategically about Quality and contribute to improvement
• An understanding of the potential for their personal contribution in assisting the organisation apply best practice improvement and quality management tools, techniques and approaches
• Knowledge and critical insight into the potential for improvement within an organisation and how business improvement and quality techniques can support business strategy and high-level strategic goals
• Facilitate their personal, academic and professional development

WHO SHOULD ATTEND?

This GLOMACS 10-Day Mastering Excellence: Strategic Quality Management and Business Improvement Techniques training course is suitable to a wide range of professionals but will greatly benefit:

• Business managers
• Team leaders
• Quality Management specialists
• Operations, customer service & change management personnel
• High potential individuals earmarked for future leadership roles