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Course Schedule
Classroom Sessions:
DateVenueFees
30 Jun - 11 Jul 2025 London - UK $11,900
29 Sep - 10 Oct 2025 London - UK $11,900
08 - 19 Dec 2025 Dubai - UAE $11,900
Course Description

INTRODUCTION

This GLOMACS Mastering Excellence: Strategic Quality Management and Business Improvement Techniques training course will give you the basis to help put Quality Management at the center of your organization’s strategy and will help you understand and implement recognized best practice improvement and quality management tools, techniques and approaches.

Over an immersive 10-day journey, delegates will gain tools to not only understand and develop effective approaches to ensuring that Quality Management remains core at the top of the organisation, but also to the methods and practices of business improvement and Quality Management and the practical issues of implementation and their solution.

By the end, participants will be adept at not just thinking strategically about Quality and Quality Management, but also at deploying the necessary skills and knowledge to deal with complex business improvement and quality  management issues as practitioners and leaders. 

This training course will highlight:

  • How Strategic Quality Management can provide a clearly defined framework to drive outstanding business performance
  • How the Strategic Quality Management framework allows the organisation to identify and address neglected gaps associated with leadership, planning, customer focus, culture, information management, improvement and managing change
  • Key Business Improvement Approaches and Quality Tools
  • Understanding how business process improvement and quality techniques can support business strategy and achievement of strategic goals
  • The relative merits of the Lean and Lean Six Sigma approaches and toolkits
  • The importance and roles of people in improvement 

MODULES

This training course is split into two modules:

MODULE I - Strategic Quality Management: A Roadmap to Organizational Brilliance

MODULE II - Business Improvement & Quality Techniques

Each module is structured and can be taken as a stand-alone training course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a 2-week training course.

Objectives

By the end of this training course, you will learn to:

  • Develop high-level knowledge and  a critical awareness of current Strategic Quality Management issues
  • Design, develop and plan organizational processes, systems and frameworks to ensure that the organisation understands, addresses, delivers, monitors and maintains value as seen by the customers through its products or services
  • Recognize what is, and where is, the potential for improvement within an organisation and how business improvement and quality techniques can support business strategy and high-level strategic goals
  • Apply specific business improvement approaches and quality tools to deliver targeted business objectives
  • Maximise customer value within your organizational processes and minimize inherent process and product variation
  • Engage your people in the improvement process

Training Methodology

Participants will learn by active participation during the training course through critical debate, the sharing of experiences and looking at cases and exercises that will bring a practical understanding to the concepts of Strategic Quality Management & Business Improvement. This will include the opportunity to relate the learning to “real life” issues in their own organization and their own experiences.

Organisational Impact

The organisation will benefit from this training course in the following ways:

  • Improved understanding and critical debate concerning Strategic Quality Management and Business Improvement and Quality Techniques across the whole organization
  • Develop change agents to recognize, prioritize and address quality  management and business improvement  issues
  • Basis for organizational leaders to focus effectively on value to customers and address current gaps
  • Opportunity to improve processes to maximise consistency and value to customers through products and services
  • Developing staff confidence and competence in business improvement activities
  • Building an organizational momentum for developing and deploying Business Improvement and Quality Techniques

Personal Impact

By the end of this training course, the participants will gain the following;

  • Increased awareness, understanding and implementation skills in relation to Strategic Quality Management and key recognized best practice improvement and quality management tools, techniques and approaches
  • Development as change agents able to recognize, prioritize and address specific quality  management  issues and the needs for business and quality improvement
  • Build leadership skills to engage and equip the people in the organisation to act  strategically about Quality and contribute to improvement
  • An understanding of the potential for their personal contribution in assisting the organisation apply best practice improvement and quality management tools, techniques and approaches
  • Knowledge and critical insight into the potential for improvement within an organisation and how business improvement and quality techniques can support business strategy and high-level strategic goals
  • Facilitate their personal, academic and professional development

WHO SHOULD ATTEND?

This GLOMACS 10-Day Mastering Excellence: Strategic Quality Management and Business Improvement Techniques training course is suitable to a wide range of professionals but will greatly benefit:

  • Business managers
  • Team leaders
  • Quality Management specialists
  • Operations, customer service & change management personnel
  • High potential individuals earmarked for future leadership roles
Course Outline
Module 1: Strategic Quality Management: A Roadmap to Organizational Brilliance

DAY 1

Quality Management – Where it Comes from & What it Does

  • The history of Quality
  • The place of Quality Assurance & Control
  • The origins and purpose of Quality Management
  • The meaning of Total Quality Management
  • Quality Management Systems
  • Organizational Excellence & the major Excellence Models

DAY 2

The Strategic Quality Management Gap

  • The roles of Quality Management within the organization
  • Hoshin planning 
  • What Quality Management does not usually address
  • The needs for Strategic Quality Management
  • Doing an organizational gap analysis
  • How do we close the gaps?

DAY 3

Understanding Strategy

  • The meaning of strategy
  • What is organizational strategy?
  • The organization’s strategy function
  • Mintzberg's 10 Schools of Strategic Thought
  • Developing Strategic Quality Management
  • Creating a Strategy Map

DAY 4

The Key Components of Strategic Quality Management

  • Focus on Customer value
  • Leadership
  • The Strategic Quality Management  System
  • Strategic quality planning
  • Culture, people’s participation and partnership
  • Information management, improvement and managing change

DAY 5

Changing Your Focus

  • What needs to be done & how
  • Building a plan
  • Implementation
  • Addressing the Challenges; ‘If I was you, I wouldn’t start from here’
  • Course Review
Module 2: Business Improvement & Quality Techniques

DAY 6

What is Business Improvement?

  • Identifying the potential for business improvement
  • The role of Quality
  • Continuous Improvement
  • Total Quality Management
  • Project by project improvement
  • Benchmarking

DAY 7

Key Business Improvement Approaches & Quality Tools

  • Organisational Excellence
  • Kaizen
  • Process Improvement & Teamwork
  • What is the Lean Enterprise?
  • Applying the 5 or 6 Lean Principles
  • Theory of Constraints

DAY 8

Becoming Lean

  • Value Stream Mapping
  • The 7 or 8 Wastes
  • The 5 or 6 S approach
  • Simulation Exercise – Why are we inefficient?
  • Simulation Exercise – How do we improve?
  • Simulation Exercise – Lessons learnt

DAY 9

Lean Six Sigma

  • The convoluted origins
  • The Six Sigma/Lean Six Sigma package
  • The Lean Six Sigma toolkit
  • Making sense of a process and associated data
  • LSS Project Management
  • The ISO 18404 & ISO 13053 International Standards

DAY 10

People in Improvement

  • The need for Cultural change
  • Leadership for change
  • Creative thinking tools
  • Need for a management system for business improvement
  • Review of training course
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
  • Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Providers and Associations

Endorsed Education Provider

  • Quality Logo

GLOMACS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org

In Association With

Oxford Management Centre

Oxford Management Centre

A GLOMACS - Oxford Management Centre collaboration aimed at providing the best training services and benefits to our valued clients.

Visit website

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Frequently Asked Question:

How can I find out more information about a specific course?

For detailed information about specific courses, including course content, schedules, and instructors, you can visit our website or contact our customer service team. They will be happy to provide all the information you need to make an informed decision.

Can I get a discount for group bookings?

Yes, GLOMACS offers special discounts for group bookings. If you’re planning to enroll multiple participants from your organization, please reach out to our team to discuss the available discount packages.

How are GLOMACS courses structured?

Our courses are structured to provide a balanced mix of theory and practical application. They typically include presentations, case studies, group discussions, hands-on activities, and interactive Q&A sessions to maximize learning outcomes.

Will I receive a certificate upon completing a GLOMACS course?

Yes, upon successful completion of any of our training courses, GLOMACS Certificate will be awarded to the delegates. This certificate is a valuable addition to your professional portfolio and is recognized across various industries.

Does GLOMACS offer customized training for organizations?

Yes, GLOMACS provides customized training solutions tailored to meet the specific needs of organizations. We work closely with companies to design bespoke training courses that address their unique challenges and objectives.

How can I register for a GLOMACS course?

You can register for a GLOMACS training course by visiting our website, selecting the course of your choice, and following the simple registration process. You can also contact our support team for assistance with the registration process.

Who are the trainers at GLOMACS?

Our trainers are industry experts with years of practical experience in their respective fields. They bring real-world knowledge and insights into the classroom, ensuring that our participants receive top-tier, applicable skills and expertise.

Are GLOMACS training courses available online or in person?

GLOMACS offers both online and in-person training options. You can choose from interactive virtual sessions or attend one of our globally located in-person training courses. The flexibility ensures that learning fits your schedule and preferences.

What types of training courses does GLOMACS offer?

GLOMACS offers a wide range of professional development training courses across various industries, including Leadership & Management, Finance & Accounting, Human Resources, Engineering, Oil & Gas, Operations and Logistics, Engineering and Technical and more. Our training courses are designed to enhance career growth and organizational effectiveness.

What are the key benefits of attending a GLOMACS course?

Attending a GLOMACS training course offers numerous benefits, including enhanced professional skills, increased employability, industry-recognized certification, networking opportunities with peers and experts, and the chance to apply practical knowledge directly to your workplace.

Why should I choose GLOMACS?

GLOMACS is a globally recognized leader in professional training and development, with a reputation for delivering high-quality, results-driven training courses. We offer a broad spectrum of training courses taught by expert trainers, flexible delivery options (both online and in-person), and accredited certifications that add real value to your career.

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