Business Improvement &
Quality Techniques

INTRODUCTION

This GLOMACS Business Improvement & Quality Techniques training course will help you understand and implement recognized best practice improvement and quality management tools, techniques and approaches. To improve the organisation, these are essential to take your organisation beyond its current state, current practices and current performance. All organisations have the potential for further improvement, however good they are today. Recognizing what is, and where is, the potential for improvement is the first step in the improvement journey, but to achieve the potential requires selecting and applying the right techniques in the right place, in the right way, and at the right time. It has got to be managed well, and that takes deep knowledge.

In this training course you will learn about alternative approaches to business improvement and their pros and cons, as well as the choices that need to be made during implementation, and the merits and demerits of each. Going beyond the ‘Quality hype’, you will gain insight not just to the methods and practices of business improvement and Quality Management, but also to the practical issues of implementation and their solution.

This training course will highlight:

• The meaning of, and options in, Business Improvement
• Key Business Improvement Approaches and Quality Tools
• Understanding how business process improvement and quality techniques can support business strategy and achievement of strategic goals
• The relative merits of the Lean and Lean Six Sigma approaches and tool kits
• The importance and roles of people in improvement 

Objectives

By the end of this training course, you will learn to:

• Recognize what is, and where is, the potential for improvement within an organisation and how business improvement and quality techniques can support business strategy and high-level strategic goals
• Apply specific business improvement approaches and quality tools to deliver targeted business objectives
• Identify and maximise customer value within your organizational processes
• Minimize inherent process and product variation
• Engage your people in the improvement process

Training Methodology

Participants will learn by active participation during the training course through critical debate, the sharing of experiences and looking at cases and exercises that will bring a practical understanding to the concepts of Business & Quality Improvement. This will include the opportunity to relate the learning to “real life” issues in their own organization and their own experiences.

Organisational Impact

The organisation will benefit from this training course in the following ways:

• Developing staff confidence and competence in business improvement activities
• Building organizational understanding of the place of business process improvement and quality techniques in supporting and achieving business strategy and high-level strategic goals
• Improved understanding and critical debate concerning Business Improvement and Quality Techniques across the whole organization
• Building an organizational momentum for developing and deploying Business Improvement and Quality Techniques
• Developing change agents to recognize, prioritize and address Business Improvement and Quality issues
• Opportunity to improve its business processes to maximise consistency and value to customers through products and services

Personal Impact

By the end of this training course, the participants will gain the following;

• Increased awareness, understanding and implementation skills in relation to key recognized best practice improvement and quality management tools, techniques and approaches
• An understanding of the potential for their personal contribution in assisting the organisation apply best practice improvement and quality management tools, techniques and approaches
• Knowledge and critical insight into the potential for improvement within an organisation and how business improvement and quality techniques can support business strategy and high-level strategic goals
• Development as change agents able to recognize, prioritize & address the specific needs for business and quality improvement
• Build leadership skills to engage and equip the people in the organisation to contribute to improvement
• Facilitate their personal, academic and professional development

WHO SHOULD ATTEND?

This GLOMACS Business Improvement & Quality Techniques training course is suitable to a wide range of professionals but will greatly benefit professionals who would like to improve their business while ensuring all relevant stakeholders can contribute to the improvements. This will help ensure that gains made are both supported and sustainable.

This training course is particularly suited for:

• Business managers
• Team leaders
• Quality Management specialists
• Operations, customer service & change management personnel
• High potential individuals earmarked for future leadership roles