An Interactive 5-Day Training Course
Mastering Workflow
Collect, Process, Organise, Review & Perform
Classroom Sessions:
Online Sessions:
| 22 - 26 Sep 2025 | Online | $3,950 | |
| 21 - 25 Sep 2026 | Online | $3,950 |
INTRODUCTION
Workflow is the detailed execution of a business process, during which documents, information or tasks are passed from one participant to another for action, according to a set of procedural rules.
Workflow Management is an essential component of business improvement initiative such as corporate re-engineering, business systems developments, e-commerce, e-government, quality management, compliance and business process improvement and management.
In this training course, the participants will acquire the knowledge and skills to discover, define, and manage process workflow.
Participants will learn the Business Process Modelling Notation (BPMN) method of workflow diagramming and modelling. This method is an open modelling standard that can be used to document workflow across a wide variety of industries. It can easily be understood by both business and technical people and is used by a number of leading workflow and modelling automation tools.
The training course also provides a set of workflow design principles and measurement techniques that can be used to improve and manage workflow performance.
Objectives
The main objectives of this GLOMACS training course are as follows:
- Understand key workflow concepts
- Discover and define workflow in an organization
- Define the scope of a business process workflow
- Objectively analyze process workflows
- Capture and model the details of an existing workflow
- Apply a set of best-practice principles to improve and automate workflows
- Implement workflow improvements
Training Methodology
State-of-the-art workflow modelling and improvement is transferred by means of short focused presentations which are followed by experiential learning training course sessions. In these sessions, the knowledge gained is applied to the real-world examples and case studies. Rapid learning of the methods and techniques is achieved by means of group work, individual work, participant discussion, facilitator interaction and constructive feedback.
Organisational Impact
- Enable a process-centric organizational culture
- Facilitate radical and continuous improvement in the organization
- Accurately define the work of the organization through the use of workflow models
- Contribute to the achievement of breakthrough organizational performance
Personal Impact
- Objectively obtain the right information to develop workflow models
- Effectively apply best-practice workflow analysis, modelling and improvement techniques
- Confidently contribute to workflow improvement initiatives
- Be able to apply best-practice techniques to workflow design
WHO SHOULD ATTEND?
This GLOMACS training course is designed for workflow analysts and designers, business staff, compliance staff, process owners, business and systems analysts, information technology professionals, quality specialists, workflow improvement project leaders and project team members.
DAY 1
Introduction to Workflow
- What is Workflow?
- The Importance of Workflow in an Organization
- Workflow and Enterprise Architecture
- The Workflow Management Coalition (WfMC) Workflow Reference Model
- Discovering Workflow using Interviews, Workshops and Observation
- Documenting Workflow Scenarios
- A 6-Step Workflow Improvement Methodology
- Practical Discovery Work
DAY 2
Defining and Analyzing Workflow
- The Components of a Business Process Workflow
- Establishing the Boundaries
- Identifying Workflow Levels
- Analyzing Inputs, Flows, Decisions and Outputs
- Identifying Resources and Business Rules
- Measuring Workflow Performance
- Practical Analysis Work
DAY 3
Modelling Workflow using BPMN
- An Introduction to Developing Workflow Models using Business Process Modelling Notation (BPMN)
- Modelling the Core Model Elements
- Activities, Flows, Events and Decisions
- Extended Workflow Modelling Notations
- Workflow Patterns
- Modelling Collaborative Workflow
- Practical Workflow Modelling Work
DAY 4
Improving Workflow
- Identifying Improvement Opportunities
- Workflow Design Principles
- Moving from As-Is to To-Be Models
- Describing Improvements using Workflow Models
- Practical Workflow Improvement
- Simulating Workflow
DAY 5
Implementing and Automating Workflow
- Implementing Improved Workflow
- Getting Support for Your Improvement Initiatives
- The Nine Critical Success Factors
- Understanding Automated Workflow
- Moving from the Workflow Model to Automated Workflow
- The Future of Automated Workflow
- Monitoring and Managing Workflow
- On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
- Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Endorsed Education Provider
GLOMACS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org
In Association With
PetroKnowledge
Our collaboration with Petroknowledge aims to provide the best training services and benefits for our valued clients
Oxford Management Centre
A GLOMACS - Oxford Management Centre collaboration aimed at providing the best training services and benefits to our valued clients.
Dubai - UAE
P. O. Box
74653
Tel: +971 (04) 425 0700
Fax: +971 (04) 425 0701
Tax Registration Number: 100270246000003
GLOMACS Training & Consultancy
Typically replies within an hour