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Course Schedule
Classroom Sessions:
Date Venue Fees
13 - 17 May 2024 Dubai - UAE $5,950
16 - 20 Sep 2024 Dubai - UAE $5,950
16 - 20 Dec 2024 Dubai - UAE $5,950
Online Sessions:

16 - 20 Sep 2024 Online $3,950
Course Description


Workflow is the detailed execution of a business process, during which documents, information or tasks are passed from one participant to another for action, according to a set of procedural rules.

Workflow Management is an essential component of business improvement initiative such as corporate re-engineering, business systems developments, e-commerce, e-government, quality management, compliance and business process improvement and management.

In this training course, the participants will acquire the knowledge and skills to discover, define, and manage process workflow.

Participants will learn the Business Process Modelling Notation (BPMN) method of workflow diagramming and modelling. This method is an open modelling standard that can be used to document workflow across a wide variety of industries. It can easily be understood by both business and technical people and is used by a number of leading workflow and modelling automation tools.

The training course also provides a set of workflow design principles and measurement techniques that can be used to improve and manage workflow performance.


The main objectives of this GLOMACS training course are as follows:

  • Understand key workflow concepts
  • Discover and define workflow in an organization
  • Define the scope of a business process workflow
  • Objectively analyze process workflows
  • Capture and model the details of an existing workflow
  • Apply a set of best-practice principles to improve and automate workflows
  • Implement workflow improvements

Training Methodology

State-of-the-art workflow modelling and improvement is transferred by means of short focused presentations which are followed by experiential learning training course sessions.  In these sessions, the knowledge gained is applied to the real-world examples and case studies.  Rapid learning of the methods and techniques is achieved by means of group work, individual work, participant discussion, facilitator interaction and constructive feedback.

Organisational Impact

  • Enable a process-centric organizational culture
  • Facilitate radical and continuous improvement in the organization
  • Accurately define the work of the organization through the use of workflow models
  • Contribute to the achievement of breakthrough organizational performance

Personal Impact

  • Objectively obtain the right information to develop workflow models
  • Effectively apply best-practice workflow analysis, modelling and improvement techniques
  • Confidently contribute to workflow improvement initiatives
  • Be able to apply best-practice techniques to workflow design


This GLOMACS training course is designed for workflow analysts and designers, business staff, compliance staff, process owners, business and systems analysts, information technology professionals, quality specialists, workflow improvement project leaders and project team members.

Course Outline


Introduction to Workflow

  • What is Workflow?
  • The Importance of Workflow in an Organization
  • Workflow and Enterprise Architecture
  • The Workflow Management Coalition (WfMC) Workflow Reference Model
  • Discovering Workflow using Interviews, Workshops and Observation
  • Documenting Workflow Scenarios
  • A 6-Step Workflow Improvement Methodology
  • Practical Discovery Work


Defining and Analyzing Workflow

  • The Components of a Business Process Workflow
  • Establishing the Boundaries
  • Identifying Workflow Levels
  • Analyzing Inputs, Flows, Decisions and Outputs
  • Identifying Resources and Business Rules
  • Measuring Workflow Performance
  • Practical Analysis Work


Modelling Workflow using BPMN

  • An Introduction to Developing Workflow Models using Business Process Modelling Notation (BPMN)
  • Modelling the Core Model Elements
  • Activities, Flows, Events and Decisions
  • Extended Workflow Modelling Notations
  • Workflow Patterns
  • Modelling Collaborative Workflow
  • Practical Workflow Modelling Work


Improving Workflow

  • Identifying Improvement Opportunities
  • Workflow Design Principles
  • Moving from As-Is to To-Be Models
  • Describing Improvements using Workflow Models
  • Practical Workflow Improvement
  • Simulating Workflow


Implementing and Automating Workflow

  • Implementing Improved Workflow
  • Getting Support for Your Improvement Initiatives
  • The Nine Critical Success Factors
  • Understanding Automated Workflow
  • Moving from the Workflow Model to Automated Workflow
  • The Future of Automated Workflow
  • Monitoring and Managing Workflow
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
  • Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Providers and Associations

Endorsed Education Provider

  • Quality Logo
  • Quality Logo

GLOMACS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

In Association With



Our collaboration with Petroknowledge aims to provide the best training services and benefits for our valued clients

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Oxford Management Centre

Oxford Management Centre

A GLOMACS - Oxford Management Centre collaboration aimed at providing the best training services and benefits to our valued clients.

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