Mastering Workflow

An Interactive 5-Day Training Course

Mastering Workflow

Collect, Process, Organise, Review & Perform

NASBA
Classroom Schedule
Date Venue Fees
22 - 26 Dec 2025 Dubai $ 5,950
18 - 22 May 2026 Dubai $ 5,950
21 - 25 Sep 2026 Dubai $ 5,950
21 - 25 Dec 2026 Dubai $ 5,950
Online Schedule
21 - 25 Sep 2026 Online $ 3,950

Introduction

Workflow is the detailed execution of a business process, during which documents, information or tasks are passed from one participant to another for action, according to a set of procedural rules.

Workflow Management is an essential component of business improvement initiative such as corporate re-engineering, business systems developments, e-commerce, e-government, quality management, compliance and business process improvement and management.

In this training course, the participants will acquire the knowledge and skills to discover, define, and manage process workflow.

Participants will learn the Business Process Modelling Notation (BPMN) method of workflow diagramming and modelling. This method is an open modelling standard that can be used to document workflow across a wide variety of industries. It can easily be understood by both business and technical people and is used by a number of leading workflow and modelling automation tools.

The training course also provides a set of workflow design principles and measurement techniques that can be used to improve and manage workflow performance.

Objectives

The main objectives of this GLOMACS training course are as follows:

  • Understand key workflow concepts
  • Discover and define workflow in an organization
  • Define the scope of a business process workflow
  • Objectively analyze process workflows
  • Capture and model the details of an existing workflow
  • Apply a set of best-practice principles to improve and automate workflows
  • Implement workflow improvements

Training Methodology

State-of-the-art workflow modelling and improvement is transferred by means of short focused presentations which are followed by experiential learning training course sessions.  In these sessions, the knowledge gained is applied to the real-world examples and case studies.  Rapid learning of the methods and techniques is achieved by means of group work, individual work, participant discussion, facilitator interaction and constructive feedback.

Organisational Impact

State-of-the-art workflow modelling and improvement is transferred by means of short focused presentations which are followed by experiential learning training course sessions.  In these sessions, the knowledge gained is applied to the real-world examples and case studies.  Rapid learning of the methods and techniques is achieved by means of group work, individual work, participant discussion, facilitator interaction and constructive feedback.

Personal Impact

  • Objectively obtain the right information to develop workflow models
  • Effectively apply best-practice workflow analysis, modelling and improvement techniques
  • Confidently contribute to workflow improvement initiatives
  • Be able to apply best-practice techniques to workflow design

Who should Attend?

This GLOMACS training course is designed for workflow analysts and designers, business staff, compliance staff, process owners, business and systems analysts, information technology professionals, quality specialists, workflow improvement project leaders and project team members.

Course Outline
Day 1

Introduction to Workflow

  • What is Workflow?
  • The Importance of Workflow in an Organization
  • Workflow and Enterprise Architecture
  • The Workflow Management Coalition (WfMC) Workflow Reference Model
  • Discovering Workflow using Interviews, Workshops and Observation
  • Documenting Workflow Scenarios
  • A 6-Step Workflow Improvement Methodology
  • Practical Discovery Work
Day 2

Defining and Analyzing Workflow

  • The Components of a Business Process Workflow
  • Establishing the Boundaries
  • Identifying Workflow Levels
  • Analyzing Inputs, Flows, Decisions and Outputs
  • Identifying Resources and Business Rules
  • Measuring Workflow Performance
  • Practical Analysis Work
Day 3

Modelling Workflow using BPMN

  • An Introduction to Developing Workflow Models using Business Process Modelling Notation (BPMN)
  • Modelling the Core Model Elements
  • Activities, Flows, Events and Decisions
  • Extended Workflow Modelling Notations
  • Workflow Patterns
  • Modelling Collaborative Workflow
  • Practical Workflow Modelling Work
Day 4

Improving Workflow

  • Identifying Improvement Opportunities
  • Workflow Design Principles
  • Moving from As-Is to To-Be Models
  • Describing Improvements using Workflow Models
  • Practical Workflow Improvement
  • Simulating Workflow
Day 5

Implementing and Automating Workflow

  • Implementing Improved Workflow
  • Getting Support for Your Improvement Initiatives
  • The Nine Critical Success Factors
  • Understanding Automated Workflow
  • Moving from the Workflow Model to Automated Workflow
  • The Future of Automated Workflow
  • Monitoring and Managing Workflow
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates. Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
Providers and Associations

Endorsed Education Provider

KHDA
NASBA

In Association With

Frequently Asked Question:

GLOMACS offers both online andperson training options. You can choose from interactive virtual sessions or attend one of our globally locatedperson training courses. The flexibility ensures that learning fits your schedule and preferences.
Yes, GLOMACS provides customized training solutions tailored to meet the specific needs of organizations. We work closely with companies to design bespoke training courses that address their unique challenges and objectives.
Our courses are structured to provide a balanced mix of theory and practical application. They typically include presentations, case studies, group discussions,on activities, and interactive Q&A sessions to maximize learning outcomes.
For detailed information about specific courses, including course content, schedules, and instructors, you can visit our website or contact our customer service team. They will be happy to provide all the information you need to make an informed decision.
You can register for a GLOMACS training course by visiting our website, selecting the course of your choice, and following the simple registration process. You can also contact our support team for assistance with the registration process.
Attending a GLOMACS training course offers numerous benefits, including enhanced professional skills, increased employability,recognized certification, networking opportunities with peers and experts, and the chance to apply practical knowledge directly to your workplace.
GLOMACS is a globally recognized leader in professional training and development, with a reputation for deliveringquality,driven training courses. We offer a broad spectrum of training courses taught by expert trainers, flexible delivery options (both online andperson), and accredited certifications that add real value to your career.

Yes, upon successful completion of any of our training courses, GLOMACS Certificate will be awarded to the delegates. This certificate is a valuable addition to your professional portfolio and is recognized across various industries.

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