Administrative Excellence for
Secretaries and Administrators

INTRODUCTION

This GLOMACS Administrative Excellence for Secretaries and Administrators training course is designed to give delegates a better understanding of the ‘people skills’ and ‘individual skills’ which are needed in a business environment and which can help them develop their existing competencies into superior skills.

This GLOMACS training course focuses on:

• The ‘HOW?’ - using critical skills and behaviour to develop personal competencies
• The ‘WHAT?’ - developing task competencies needed to achieve successful process delivery
• Building on your existing personal knowledge and skills-set
• Giving you a better understanding of how you and your colleagues might work together more effectively in any office environment
• The production of a follow-up action plan which can help you implement new skills back at work

MODULES

This training course is split into two modules:

MODULE I - Developing Core Skills for Administrators & Secretaries

MODULE II - Professional Skills for Administrators & Secretaries

Each module is structured and can be taken as a stand-alone training course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a 2-week training course.

Objectives

Attendance on this unique 10-day GLOMACS training course will enable delegates to:

• Identify, develop and improve key competencies necessary for superior performance
• Improve creative thinking, problem solving and decision making skills
• Develop reading skills and note-making effectiveness
• Learn to use and apply simple memory systems
• Be better able to understand personality and behavioural characteristics in order to achieve what they want from other people
• Develop a plan and approach for self-development

Training Methodology

In this GLOMACS Administrative Excellence for Secretaries and Administrators training course, we use a combination of formal presentations, group and individual exercises, psychological and work inventories, case studies, role-plays and discussions. Inter-group discussions to share working experiences are also an important ingredient. Skills are introduced and then revisited at regular intervals throughout this GLOMACS training course. This helps reinforce and embed skills and performance.

The highly experienced instructors are also available for one-to-one discussions with delegates on issues or problems they may wish to raise.

Organisational Impact

Organisations can expect delegates to:

• Better understand the skills and competencies required within current and future job roles
• Practice competencies that can contribute to achieving individual and business objectives
• Have an improved appreciation of other people's needs, perspectives and objectives and how they may support the achievements of others
• Better appreciate their own strengths and weaknesses and have a plan to develop themselves accordingly (especially in the areas of interpersonal communications skills, working in teams and providing first-class customer service)
• Have improved self confidence and an improved ability to think for themselves and to develop action plans
• Be better able to cope with and manage pressure, tensions and demands in the workplace

Personal Impact

Attendance on this high level GLOMACS training course will result in:

• An enhanced set of practical skills that can be used at work
• A better understanding of personality, self and others' behaviour
• Improved self-belief and self-confidence
• An understanding of how others achieve their objectives and of the importance of networking
• Useful tips for achieving superior performance in their supporting role
• Exposure to a range of tried, tested and proven approaches which can be tailored and modified to suit individuals and their respective organizations

WHO SHOULD ATTEND?

• Anyone involved in the operational supervision of an office environment
• Secretaries and Administrative Support Personnel needing to develop superior performance in their working environment
• Senior Personal Assistants
• Senior Secretaries