Advanced Office Management and
Effective Administration Skills

INTRODUCTION

This highly interactive GLOMACS Advanced Office Management and Administration Skills training course will help you to develop and refine the skills needed to excel as an Office Manager, Administrator or Executive Secretary. It will explore in depth the interpersonal and behavioral skills necessary to ensure you are well prepared for the challenges of working with a variety of management styles. On this Office Administration training course, you will also learn how to stay in control whilst dealing with conflicting priorities.

Becoming more effective as an Office manager will definitely make your job easier and make you more valuable in the eyes of your managers and the company stakeholders. Office Managers need to be expert multi-taskers – even if you’re doing more than four things at once, that’s probably still not enough! You need to be indispensable – to know exactly who to call to fix that pesky problem your boss has. And to be truly indispensable you need to be organised, be an excellent communicator, and be able to deal with whatever challenging situation your working life presents you with. This Advanced Office Management & Effective Administration Skills training course will help you to do that.

This Advanced Office Management and Administration Skills training course will highlight:

• Effective communication and interpersonal skills
• The importance of time management and streamlining work flow
• Developing the skills to successfully build relationships and to network effectively
• Building personal resilience and an ability to handle stress in a challenging work environment
• Using techniques to help you think creatively, solve problems, plan and make decisions

Objectives

At the end of this Advanced Office Management and Administration Skills training course you will:  

• Recognise how to prioritise and cope with multiple tasks
• Develop the skills necessary to plan, make effective decisions and solve problems, and handle pressure
• Apply practical techniques to improve communications skills
• Understand how to manage challenging behaviours
• Apply assertiveness to be more effective in the workplace

Training Methodology

Participants in this Advanced Office Management & Effective Administration Skills training course will enjoy interactive and practical exercises delivered through media to suit every kind of learning preference. training course activities will include activities in groups and pairs as well as individual exercises. Everyone will get the opportunity to discuss their work challenges in a supportive environment.

Organisational Impact

Employees who attend this Advanced Office Management and Administration Skills training course will add value to their organisation by being empowered to implement the following skills:

• A more proactive outlook
• Increased creativity and productivity
• Motivation and customer focus
• Reduced absenteeism through an ability to manage and reduce stress
• Increased self-awareness and interpersonal skills
• Better time management

Personal Impact

Delegates who attend this Advanced Office Management and Administration Skills training course can expect to develop:

• An increase in motivation and self confidence
• An in-depth understanding of different management styles and how to work with them
• The ability to be more self-aware and manage workplace stress
• Excellent communication skills
• Effective presentation skills and advice on controlling nerves
• Organisation skills and an understanding of the importance of time management

WHO SHOULD ATTEND?

This GLOMACS Advanced Office Management and Administration Skills training course is suitable to a wide range of professionals but will especially benefit:

• Office Managers
• Team Leaders
• Administrators
• Supervisors
• Secretaries
• Support Staff
• PA’s