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Course Schedule
Classroom Sessions:
Date Venue Fees
29 Apr - 03 May 2024 Istanbul - Turkey $5,950
06 - 10 May 2024 Dubai - UAE $5,950
10 - 14 Jun 2024 London - UK $5,950
02 - 06 Sep 2024 Dubai - UAE $5,950
07 - 11 Oct 2024 London - UK $5,950
09 - 13 Dec 2024 Dubai - UAE $5,950
16 - 20 Dec 2024 Lisbon - Portugal $5,950
Online Sessions:

11 - 15 Dec 2023 Online $3,950
Course Description


This Achieving Supervisory Excellence training course has been specifically designed to develop the competency of supervisory level personnel by equipping them with the knowledge, skills and understanding to achieve Supervisory Excellence in their respective disciplines. On this training course, you will learn about utilising management and leadership techniques to identify risks, problem solve, delegate, communicate effectively, develop yourself and others, control your team, your work environment; as well as create a climate and culture for improved performance. This training course is essential development for supervisors operating and working in any industry.

This GLOMACS training course will highlight:

  • The Importance of the Supervisory Tole for Organizational Success
  • Your Own Self-awareness to Manage Yourself and Others
  • The Analysing of Risks and Problems and Providing Effective Decisions
  • How to manage people through excellent interpersonal skills and communication techniques?
  • Methods Developing increased Performance Management
  • Developing People and Increasing your Team Performance


By the end of this training course, you will learn to:

  • Understand your self-awareness, as well as your role in the organisation and management style in order to effectively apply self-management
  • Determine effective problem solving, risk identification and analysis within your working environment
  • Apply powerful interpersonal techniques to improve communication and manage others effectively
  • Apply development, coaching and feedback techniques to increase optimum people performance management
  • Improve team cohesion and impact on production through your management and actions

Training Methodology

This Achieving Supervisory Excellence training course will utilise a variety of proven highly interactive adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes targeted facilitated group and individual exercises, experiential case studies, role-play, as well as content specific videos. The instructor will also facilitate learning by encouraging the delegates to test and critically appraise any theories and concepts on this training course.

Organisational Impact

By attending this training course, the organisation will greatly benefit through:

  • A more knowledgeable supervisor who fully understands their role in the organisation
  • Increased solution to problems, providing fast and efficient productivity
  • Effective and efficient decision-making
  • Reduced HR issues relating to team harmony
  • Greater professional managerial focus throughout the organisation

Personal Impact

By attending this training course, delegates will gain:

  • A greater understanding of your role, management and leadership
  • Increased confidence when dealing with people issues
  • Improved communication and interpersonal skills
  • Models and techniques to improve your problem solving and decision-making
  • Development techniques to enhance your career


This GLOMACS training course is suitable for supervisors from any background or discipline, this can include:

  • Newly Promoted Supervisors
  • Experienced Supervisors with no or little formal training
  • Persons who are expected to be promoted to the Supervisory level in the very near future

Please note that the Supervisor level may be given a different title in some organisations, e.g., Team Leader

Course Outline


The Importance of the Supervisory Role in the Organisation

  • Supervisory Role: Importance in Organizational Success
  • Managing or Leading as a Supervisor
  • The Power Bases of the Supervisor
  • Supervisory Characteristics, Competences and Behaviours
  • Inspiring Change and Innovations Leading to Continuous Improvement
  • Personal Accountability, Reliability, Integrity and Honesty


Problem Solving, Decision Making and Time Management

  • Defining Problems
  • Assessing Risks and Analyzing Problems
  • Problem Solving Models and Techniques
  • Decision Making Processes
  • Time Problems
  • Prioritizing your Time and Others
  • Allocating Resources


Mastering Communication and Interpersonal Skills

  • Overcoming Communication Barriers
  • The Power of Questions
  • Active Listening Skills
  • How to influence the outcome / effects of others?
  • Persuasion and Negotiation: Keys to Personal Influence
  • Conflict Management: Managing Conflict Assertively
  • Effective Meeting Skills


Managing Your Team and Others for Results

  • Factors for Enhanced Team Development
  • Increasing Team Performance
  • Group Dynamics
  • Job Enrichment and Motivation
  • Effective Delegation of Tasks


Developing Your Team and Others

  • How people learn?
  • Positive Development: Training and Development Planning
  • Coaching for Personal and Team Growth
  • Giving Powerful Feedback to Increase Optimum Performance
  • Next Steps
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
  • Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Providers and Associations

Endorsed Education Provider

  • Quality Logo
  • Quality Logo

GLOMACS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

In Association With



Our collaboration with Petroknowledge aims to provide the best training services and benefits for our valued clients

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Oxford Management Centre

Oxford Management Centre

A GLOMACS - Oxford Management Centre collaboration aimed at providing the best training services and benefits to our valued clients.

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