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Course Schedule
Classroom Sessions:
Date Venue Fees
29 Apr - 10 May 2024 Dubai - UAE $11,900
03 - 14 Jun 2024 London - UK $11,900
26 Aug - 06 Sep 2024 Dubai - UAE $11,900
30 Sep - 11 Oct 2024 London - UK $11,900
09 - 20 Dec 2024 Lisbon - Portugal $11,900
28 Apr - 09 May 2025 Dubai - UAE $11,900
Course Description


An important role in any organisation is that of the Supervisor. But what does it mean to be a Supervisor, and how can you improve on your performance?

This Building Core Leadership & Supervisory Competencies training course has been developed to ensure that delegates attending the training within the Supervisory role, fully understand their job, the requirements for the organisation and in so doing become better performing Supervisors in their role. It concentrated on the key aspects of what being a Supervisor entails, focusing on leadership, management and how to be more effective in the workplace. This will involve focusing on communication and interpersonal skills as well as problem solving techniques and performance management. There will be emphasis on team Work and team building to ensure all-round development.  This is essential development for anyone in the Supervisory role.

This GLOMACS Building Core Leadership & Supervisory Competencies training course will highlight:

  • Understanding leadership and how this differs from traditional management techniques
  • How to improve your self-awareness through knowledge and understanding
  • The art of managing people through excellent interpersonal skills and communication techniques
  • Tools and methods for developing increased performance management
  • Techniques for productive time management and problem solving
  • Dynamics of a high performing team; assigning roles and structure


This training course is split into two modules:

MODULE I - The Influential Leader

MODULE II - Achieving Supervisory Excellence

Each module is structured and can be taken as a stand-alone training course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a 2-week training course.


At the end of this Building Core Leadership & Supervisory Competencies training course, you will learn to:

  • Understand the differences in leadership and management and be aware of your own self-understanding
  • Identify your own self-imposed limits, growing your self-understanding and how to overcome issues arising from this knowledge
  • Apply time management techniques and problem solving models to improve decision making
  • Develop powerful interpersonal techniques to improve communication and manage others effectively
  • Apply coaching and feedback techniques to increase people performance management
  • Improve team cohesion and impact on production through your management and actions

Training Methodology

Participants on this training course will receive a thorough training on the subjects covered by the course outline with the instructor utilising a variety of proven adult learning teaching and facilitation techniques. Training course methodology includes specific case studies relating to the core competencies, targeted exercises which bring out the core areas on this training course, relevant videos relating to the topics being discussed and targeted self-assessment tools to ensure learning is fully embedded during the training. In addition, there will be structured, facilitated discussions to help reinforce the concepts and techniques used.

Organisational Impact

Organisational benefits of delegates attending this Building Core Leadership & Supervisory Competencies training course include:

  • A more knowledgeable supervisor who fully understands their role in the organisation
  • Greater communication and interpersonal skills development
  • Increased solution to problems, providing fast and efficient productivity
  • Effective and efficient decision-making
  • Reduced HR issues relating to team harmony
  • Greater professional managerial focus throughout the organisation

Personal Impact

  • A greater understanding of your role, management and leadership
  • Increased confidence when dealing with people issues
  • Improved communication and interpersonal skills
  • Models and techniques to improve your problem solving and decision-making
  • Greater team performance, and team harmony
  • Development techniques to enhance your career


This Building Core Leadership & Supervisory Competencies training course is suitable to a wide range of professionals but will greatly benefit:

  • Newly Promoted Supervisors
  • Experienced Supervisors with no or little formal training
  • Persons who are expected to be promoted to the Supervisory level in the very near future
Course Outline
Module 1: The Influential Leader


Leadership: Self-Awareness to Growth

  • Defining Leadership
  • Competencies of Great Leaders
  • Leadership Styles, Attributes and Qualities
  • VUCA Leadership: The New Normal
  • Personal Power and Emotional Intelligence
  • Self-understanding to SWOT
  • Leadership Assessment


Leading through Positive Interaction and Influence

  • Developing Positive Inspirational Leadership
  • Psychology of Personal Interaction and Motivation
  • Key Interpersonal and Engagement Techniques
  • Influencing Skills and Methods
  • Social Networking - How to work the room?
  • The Art of Social Negotiation


Client Relationship Building

  • Defining Your Key Clients and Customers
  • 5 Key Fundamentals of Lasting Client Building
  • Networking and Business Influence
  • Social Media and Business Communication to Build Relationships
  • Developing Long-term Partnerships through Trust and Integrity


Leadership for Sustainable Growth

  • Creating an Environment for Growth
  • Forming Vision and Values
  • Defining Organisational Aims, Goals, and Targets
  • Developing and Cascading Clear Business Objectives
  • Communicating the Message as a Leader


Leading Organisational Success

  • Leading through Change
  • Strategic and Future Planning
  • Organisational Planning: Succession Planning for a sustainable future
  • Celebrating Organisational Success
  • Next Steps
Module 2: Achieving Supervisory Excellence


The Importance of the Supervisory Role in the Organisation

  • Supervisory Role: Importance in Organizational Success
  • Managing or Leading as a Supervisor
  • The Power Bases of the Supervisor
  • Supervisory Characteristics, Competences and Behaviours
  • Inspiring Change and Innovations Leading to Continuous Improvement
  • Personal Accountability, Reliability, Integrity and Honesty


Problem Solving, Decision Making and Time Management

  • Defining Problems
  • Assessing Risks and Analyzing Problems
  • Problem Solving Models and Techniques
  • Decision Making Processes
  • Time Problems
  • Prioritizing your Time and Others
  • Allocating Resources


Mastering Communication and Interpersonal Skills

  • Overcoming Communication Barriers
  • The Power of Questions
  • Active Listening Skills
  • How to influence the outcome / effects of others?
  • Persuasion and Negotiation: Keys to Personal Influence
  • Conflict Management: Managing Conflict Assertively
  • Effective Meeting Skills


Managing Your Team and Others for Results

  • Factors for Enhanced Team Development
  • Increasing Team Performance
  • Group Dynamics
  • Job Enrichment and Motivation
  • Effective Delegation of Tasks

DAY 10

Developing Your Team and Others

  • How people learn?
  • Positive Development: Training and Development Planning
  • Coaching for Personal and Team Growth
  • Giving Powerful Feedback to Increase Optimum Performance
  • Next Steps
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
  • Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Providers and Associations

Endorsed Education Provider

  • Quality Logo

GLOMACS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

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