Market and Competitive Intelligence Masterclass

An Interactive 5-Day Training Course

Market and Competitive Intelligence Masterclass

Using Actionable Intelligence for Strategic Advantage

NASBA
Classroom Schedule
Date Venue Fees
01 - 05 Dec 2025 Dubai $ 5,950
11 - 15 May 2026 Dubai $ 5,950
30 Nov - 04 Dec 2026 Dubai $ 5,950
Online Schedule
Date Venue Fees
11 - 15 May 2026 Online $ 3,950

Introduction

This Sales & Marketing training Course on Market and Competitor Intelligence is designed to give marketing professionals the marketing tools they need to increase sales, get maximum return from marketing dollars, and strengthen customer loyalty. Market research describes what is occurring as it occurs, so you can react tactically. Market intelligence provides situational insight and interpretation, so that you can anticipate strategically. Competitive Intelligence allows you to gain insight into competitor’s strategies so as to gain a strategic edge on them.

This training course will help you gain familiarity with both fundamental and state-of-the-art market research design and analysis techniques and procedures. You'll learn how to identify the underlying business issues, design the research programme, collect the data, and analyze the results.

Simply stated, market and competitor intelligence utilizes multiple sources of information to create a broad picture of the company's existing market, customers, problems, competition, and growth potential for new products and services. The competitive advantages afforded by market intelligence are manifold and the risks of not investing in such data can be huge. The core learning objectives in this Sales & Marketing training course on Market and Competitor Intelligence will be especially beneficial for delegates who are responsible for planning sales and marketing initiatives to increase revenue growth.

This GLOMACS training course will highlight:

  • Sources of market and Competitor information
  • Analytical tools and systems for building intelligence networks
  • Strategic positioning tools to apply learned intelligence optimally
  • Digital transformation approaches for disseminating and acting on intelligence

Objectives

At the end of this Market and Competitive Intelligence Masterclass, you will be able to:

  • Understanding the power of market intelligence and how it incorporates marketing research
  • Quickly and accurately interpret your customer’s nonverbal communication
  • Conduct a Risk-Adjusted SWOT Analysis to identify business development opportunities
  • Analyze current market research trends and best practices
  • Differentiate among the many questionnaire design formats based on survey requirements
  • Use a suite of proven tools to understand data and create meaningful insights from them
  • Develop a marketing research and intelligence strategy to achieve marketing objectives

Training Methodology

This GLOMACS Sales & Marketing training Course on Market and Competitor Intelligence encourages delegate participation through a combination of lectures, group discussion, practical exercises, case studies, video clips, and breakout sessions designed to reinforce new skills.

Organisational Impact

The major benefits of this Market and Competitive Intelligence Masterclass training course include the ability to:

  • Maximize your brand’s value to realize a higher level of customer engagement
  • Develop an Integrated and streamlined marketing approach
  • Increased revenue growth from improved market research
  • Develop greater market penetration for products and services
  • Attain higher level of customer satisfaction
  • Develop an Integrated social media and traditional marketing approach

Personal Impact

Participants will gain the following significant benefits:  

  • Improved marketing and selling skills
  • Improved ability to implement and realize specific goals
  • Understanding of the concepts and procedures necessary to be an effective marketing researcher
  • Greater confidence as a marketing professional
  • Improved productivity and adherence to quality standards
  • Increased job satisfaction.

Who should Attend?

This  training course on Market Research and Intelligence is for anyone who desires to expand their expertise in marketing best practices, policies and procedures. Delegates do not require any previous marketing experience to benefit from this training programme.

This GLOMACS Market and Competitive Intelligence Masterclass is suitable to a wide range of professionals, but will greatly benefit:

  • Market Research / Intelligence Professionals
  • Customer Relationship Managers
  • Sales Managers
  • Brand Managers
  • Business Owners
  • Marketing Directors / Managers
  • Chief Marketing Officers
  • Marketing VPs
Course Outline
Day 1

Marketing to the “Voice of the Customer”

  • What Customers Expect from Your Organisation?
  • Benefits of Encouraging Customer Feedback
  • Listening and Questioning Skills Development
  • How to Give and Receive Constructive Customer Feedback
  • Interpreting Your Customer’s Nonverbal Communication Gestures
  • Marketing to the Four Customer “Buying Styles
Day 2

The Key Elements of Market Research and Intelligence

  • Difference between Market Research and Intelligence
  • Product Lifecycle
  • 4 Ps of the Marketing Mix
  • SWOT Analysis
  • Market Segmentation Strategies
  • Social Media Marketing Principles
Market Research Best Practices
  • Benefits of Market Research
  • Types of Market Research
  • Market Research best practices
  • Advantages and Disadvantages of Customer Focus Groups
  • Group Think

 

Day 3

Market and Competitive Intelligence Best Practices

  • Benefits of Market and Competitor Intelligence
  • Types of Market Intelligence
  • Types of Competitor Intelligence
  • Bench-marking the Competition  
  • Converting Data into Market Intelligence
  • Data Analysis to Identify Trends
  • Intelligence capture systems
  • How to Use Market Intelligence to Innovate More Effectively
Day 4

Customer-Focused Engagement Marketing Strategy

  • Best and Worst Customer Service Providers
  • Identifying Internal and External Customer Expectations
  • Customer Lifetime Value
  • Going the Extra Mile
  • Designing a Customer-focused Marketing Approach
  • Customer Service Recovery Techniques
Day 5

Putting Market Research Results into Action

  • Action Plan to Improve Marketing Effectiveness
  • Acting on Competitor Intelligence
  • Setting Marketing Goals for Continuous Improvement
  • Stakeholder Change Management Strategies
  • How to Turn Marketing Research into Action
  • Course Review and Assessment
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates.
  • Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
Providers and Associations

Endorsed Education Provider

NASBA

In Association With

Options & Brochure
Related Courses
Frequently Asked Question
GLOMACS offers both online andperson training options. You can choose from interactive virtual sessions or attend one of our globally locatedperson training courses. The flexibility ensures that learning fits your schedule and preferences.
Yes, GLOMACS provides customized training solutions tailored to meet the specific needs of organizations. We work closely with companies to design bespoke training courses that address their unique challenges and objectives.
Our courses are structured to provide a balanced mix of theory and practical application. They typically include presentations, case studies, group discussions,on activities, and interactive Q&A sessions to maximize learning outcomes.
For detailed information about specific courses, including course content, schedules, and instructors, you can visit our website or contact our customer service team. They will be happy to provide all the information you need to make an informed decision.
You can register for a GLOMACS training course by visiting our website, selecting the course of your choice, and following the simple registration process. You can also contact our support team for assistance with the registration process.
Attending a GLOMACS training course offers numerous benefits, including enhanced professional skills, increased employability,recognized certification, networking opportunities with peers and experts, and the chance to apply practical knowledge directly to your workplace.
GLOMACS is a globally recognized leader in professional training and development, with a reputation for deliveringquality,driven training courses. We offer a broad spectrum of training courses taught by expert trainers, flexible delivery options (both online andperson), and accredited certifications that add real value to your career.

Yes, upon successful completion of any of our training courses, GLOMACS Certificate will be awarded to the delegates. This certificate is a valuable addition to your professional portfolio and is recognized across various industries.

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