The Oxford Business Excellence for
Healthcare Professionals
Certificate Programme

INTRODUCTION

This Oxford Business Excellence for Healthcare Professionals Certificate Programme combines the principles of Business Excellence and the delivery of patient-centered healthcare provision on a journey towards Excellence. The Business Excellence Model encompasses all aspects of organisational activities and encourages improvement through fact-based evidence. It encourages a culture of learning and innovating, whilst also ensuring effective processes which deliver quality care.

The programme starts with a review of global healthcare systems, demonstrating their advantages and disadvantages. This is followed by a day on Quality systems and frameworks, focusing on the European Foundation for Quality Management’s Excellence Model and its RADAR principles. Each subsequent day of programme addresses the elements of the model and how to apply them in the provision of healthcare.

This GLOMACS training course on Oxford Business Excellence for Healthcare Professionals Certificate Programme will highlight:

• Different healthcare systems’ advantages and disadvantages
• The principles of Business Excellence and the RADAR logic
• Case Studies showing application of business excellence assessment in healthcare organisations
• Culture of innovation and learning required to deliver excellent outcomes
• Application of a holistic framework to deliver excellent healthcare

Objectives

At the end of this Oxford Business Excellence for Healthcare Professionals Certificate Programme, you will learn to:

• Explore different healthcare systems
• Gain understanding of EFQM Excellence Model principles
• Understand patient-centre care and the need for effective partnerships
• Learn to use the model for self-assessment on the road to excellence
• Understand the impact of culture on innovation

Training Methodology

This training course utilizes a range of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes discussions, case studies, presentations and exercises.  Above all the course leader will make extensive use of real-life case examples of organisations with which they have been personally involved.

Each session provides opportunities to develop skills using case experience and apply them to your organisation generating improvements in efficiency and effectiveness.

Organisational Impact

What will your organisation gain from employees attending this The Oxford Business Excellence for Healthcare Professionals Certificate Programme?

• Enhanced quality of care
• Ability to use the Business Excellence framework for improvement
• Understand the links between processes, activities and outcomes
• Overcome barriers to ‘silo’ working
• Develop improved people skills for better outcomes
• Review and improve measurement systems to enable faster response times

Personal Impact

Participants will be able to further develop their personal management skills by being:

• Greater understanding of different models of healthcare
• Deliver improved patient-centered care
• More confidence in selecting and applying appropriate measurements
• Recognise the value of self-assessment as part of the improvement process
• Develop their people skills: teamwork, communication, persuasion
• Recognise that improvement is a journey towards excellence

WHO SHOULD ATTEND?

This GLOMACS training course on Oxford Business Excellence for Healthcare Professionals Certificate Programme is suitable to a wide range of healthcare professionals and managers who will greatly benefit: 

• Managers and clinicians jointly responsible for leading healthcare organisations
• Managers and clinicians responsible for quality care provision
• Line and functional managers, team leaders and supervisors
• Quality management professionals
• HR professionals