Customer Service

Customer Service Training Courses

Transform Your Customer Service Journey and Unlock Unparalleled Business Success with Customized Customer Excellence and Customer Service Management Training Courses!

Course Title
Date
Venue
Fee
Customer Service for the Public Sector
Delivering World-Class Service in the Not for Profit Space
13 - 17 Jul 2026
map Dubai
$5,950
Artificial Intelligence (AI) for Personalized Customer Experience
Leveraging Artificial Intelligence to Revolutionize Customer Interactions
20 - 24 Jul 2026
map Paris
$5,950
Customer Focused Management
Value Creation and Capture Strategies for the Digital Age
27 - 31 Jul 2026
map Dubai
$5,950
Achieving Excellence in Customer Service
Providing a Quality Service
10 - 14 Aug 2026
map Dubai
$5,950
Customer Experience Management
Unlock Loyalty & Growth: Master the Art of Customer Experience Management
10 - 14 Aug 2026
map Amsterdam
$5,950
Lean Thinking
The Philosophy of Increasing Efficiency and Improving Customer Value
17 - 21 Aug 2026
map Dubai
$5,950
Lean Thinking
The Philosophy of Increasing Efficiency and Improving Customer Value
31 Aug - 04 Sep 2026
map Amsterdam
$5,950
Artificial Intelligence (AI) for Personalized Customer Experience
Leveraging Artificial Intelligence to Revolutionize Customer Interactions
31 Aug - 04 Sep 2026
map Dubai
$5,950
Customer Experience Management
Unlock Loyalty & Growth: Master the Art of Customer Experience Management
31 Aug - 04 Sep 2026
map Dubai
$5,950
Client Management Strategies for Retention & Growth
How to Drive Profitability in the Social Age
31 Aug - 04 Sep 2026
map London
$5,950
Customer - Focused Selling Strategies
Demonstrating Compelling Value Propositions for Commercial Success
14 - 18 Sep 2026
map London
$5,950
Customer Relationship Management
Developing Customer Relations Strategy
14 - 18 Sep 2026
map London
$5,950
Customer Relationship Management
Developing Customer Relations Strategy
14 - 18 Sep 2026
laptop Online
$3,950
Beyond Customer Service
Service Quality and Excellence
21 - 25 Sep 2026
map Dubai
$5,950
Client Management Strategies for Retention & Growth
How to Drive Profitability in the Social Age
05 - 09 Oct 2026
map Milan
$5,950
Achieving Operational Excellence Through People
Delivering Superior Values to Customers, Employees and Stakeholders
05 - 09 Oct 2026
map Dubai
$5,950
Customer Service for the Public Sector
Delivering World-Class Service in the Not for Profit Space
05 - 09 Oct 2026
map Dubai
$5,950
Customer Experience Management
Unlock Loyalty & Growth: Master the Art of Customer Experience Management
19 - 23 Oct 2026
map London
$5,950
Service Quality and Excellence
Enhancing Customer Satisfaction and Operational Efficiency
19 - 23 Oct 2026
map London
$5,950
Customer Experience Management
Unlock Loyalty & Growth: Master the Art of Customer Experience Management
19 - 23 Oct 2026
laptop Online
$3,950
Achieving Operational Excellence Through People
Delivering Superior Values to Customers, Employees and Stakeholders
19 - 23 Oct 2026
map London
$5,950
Achieving Excellence in Customer Service
Providing a Quality Service
26 - 30 Oct 2026
map Dubai
$5,950
Account Relationship Strategies for Oil, Gas and Power
Making Commercial Relationships Sustainable, Renewable, and Profitable
26 - 30 Oct 2026
map Dubai
$5,950
Achieving Excellence in Customer Service
Providing a Quality Service
26 - 30 Oct 2026
laptop Online
$3,950
Account Relationship Strategies for Oil, Gas and Power
Making Commercial Relationships Sustainable, Renewable, and Profitable
26 - 30 Oct 2026
laptop Online
$3,950
Artificial Intelligence (AI) for Personalized Customer Experience
Leveraging Artificial Intelligence to Revolutionize Customer Interactions
02 - 06 Nov 2026
map Milan
$5,950
Artificial Intelligence (AI) for Personalized Customer Experience
Leveraging Artificial Intelligence to Revolutionize Customer Interactions
02 - 06 Nov 2026
laptop Online
$3,950
Customer Focused Management
Value Creation and Capture Strategies for the Digital Age
02 - 06 Nov 2026
map London
$5,950
Customer Focused Management
Value Creation and Capture Strategies for the Digital Age
02 - 06 Nov 2026
laptop Online
$3,950
Customer Relationship Management
Developing Customer Relations Strategy
16 - 20 Nov 2026
map Dubai
$5,950

Related Categories

Corporate Communication
Corporate Communication
Public Relations
Public Relations
Sales & Marketing
Sales & Marketing
Negotiation & Influencing Skills
Negotiation & Influencing Skills

Customer Service Training Courses

GLOMACS offers a range of high-quality Customer Service Management training courses designed to enhance an individual's personal and professional skills and knowledge in providing exceptional customer support. With today's competitive market landscape, businesses must strive to differentiate themselves through their products and services and superior customer interactions. By investing in Customer Service Management training courses, companies can empower their staff to handle customer complaints and inquiries more effectively, positively impacting their brand reputation and overall customer satisfaction.

The Customer Service training courses offered by GLOMACS span a variety of topics that cater to different objectives and industries. These training courses aim to sharpen essential customer service and excellence skills such as customer management, communication, problem-solving, and relationship-building while addressing industry-specific customer service concerns.

Customer Service Management training courses go beyond individual skills, emphasizing the significance of building a customer-focused culture within an organization. Leaders learn strategies to align their teams with customer service goals, fostering a culture of continuous improvement and accountability. This holistic approach ensures that professionals excel in their roles and contribute to an organizational ethos that places customer satisfaction at the forefront of business strategy. Overall, these customer service management training courses catalyze the creation of customer service leaders who can drive success in today's highly competitive and customer-driven markets.

Our customer service training course includes Customer Profiling Techniques & Procedures, Beyond Customer Service, ILM Endorsed Service Quality and Excellence, and many more.

Related Searches: Customer Service Management training courses, customer excellence training courses, customer management training courses, customer excellence management training courses

What Our Clients Say

Loved the course content, enthusiasm of the instructor, attitude and constant willingness to teach, support and motivate students.

- A. A M H Bahrami
Course - Mastering Project Management

The course is good and impartful. The instructor is good and imparted with practical experience.

- A. Neequaye
Course - Best Practices in Revenue Protection: Metering , Billing & Loss Reduction

Very interesting course. The GLOMACS support staff were of great assistance.

- Bitrus Bako Nabasu
Course - Advanced Negotiation Skills

The course is educative and has exposed me to the new trend in power system.

- John Saleh
Course - Modern Electrical Power Systems

FAQs about Customer Service Training Courses

Customer Service Training Courses are designed to strengthen the capabilities of frontline staff and service teams in delivering exceptional customer experiences. These courses equip participants with the skills to handle customer interactions professionally, empathetically, and efficiently. 

These courses are ideal for customer service representatives, call center agents, client relationship managers, service supervisors, and professionals in customer-facing roles across industries. 

By enhancing communication, problem-solving, and service recovery skills, participants are better equipped to exceed customer expectations, resulting in improved loyalty, trust, and retention rates. 

Participants will develop core competencies in active listening, conflict resolution, service excellence, complaint handling, emotional intelligence, and relationship building with diverse customer profiles. 

The training includes practical simulations and strategies to remain calm, composed, and responsive under pressure—especially in handling dissatisfied or difficult customers with professionalism. 

Absolutely. They align with quality service standards and customer-centric frameworks, helping companies embed a consistent service culture that supports operational excellence and brand reputation. 

In industries where products and pricing are similar, service quality often becomes the key differentiator. These courses empower teams to deliver value through personalized, consistent, and proactive service. 

Organisations benefit from improved customer loyalty, reduced churn, enhanced employee morale, and stronger brand advocacy, ultimately leading to better financial performance and growth. 

GLOMACS delivers world-class customer service training with expert facilitators, tailored content, and real-world application. Participants gain practical skills that immediately enhance performance and customer interaction quality.

Return to List of Courses

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