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Schedules Introduction Objectives Training Methodology Organisational Impact Personal Impact Who Should Attend? Outline
Course Schedule

We currently have no scheduled session for this Course. If you are interested in running this course, please contact our Training Department at info@glomacs.com

Course Description

Introduction

“In any transaction that matters whether it’s between lovers, between parent and child, between salesman and client, between doctor and patient, between suspect and interrogator, between adversaries at an election, emotion is what we’re looking for. Emotions tell us what matters.” – Paul Ekman

It is established that we do business with people that we know, like and trust. Whether you are a manager, negotiator, facilitator, or parent, developing your emotional skills and interacting constructively with others is vital to the success of building successful relationships.

This GLOMACS Emotional Skills and Competencies training seminar will give you the tools, techniques, and approaches to become the master of your emotions and ensure that they are working for you, and not against you.

You will develop your behaviour analysis abilities and enhance your skills in reading others through verbal and non-verbal cues. You will learn how to use this advanced competency to gain deeper insights into the thoughts and feelings of those you interact with and aid you in building constructive and positive relationships.

This GLOMACS Emotional Skills and Competencies training seminar will highlight:

  • A brief history of emotions and why they are vital to our survival
  • A simple framework for developing your emotional skills
  • Developing your ability to analyse the verbal and non-verbal behaviours of others and their credibility using real participants in live exercises
  • Learning how to spot Micro-expressions using Dr. Paul Ekman’s pioneering training techniques
  • Employing an effective conversation management model, so you are equipped for all types of encounters

Objectives

By the end of this GLOMACS Emotional Skills and Competencies training seminar, participants will learn to:

  • Recognise & manage your own emotions
  • Develop powerful strategies for building productive relationships
  • Gain deeper insights into the thoughts and feelings of those you interact with
  • Enhance your ability to analyse verbal & nonverbal behavioural cues
  • Building constructive and positive relationships

Training Methodology

Participants to this GLOMACS Emotional Skills and Competencies training seminar will receive a thorough training on the subjects covered by the seminar outline with the Tutor utilising a variety of proven adult learning teaching and facilitation techniques. Seminar methodology includes interactive exercises involving case studies. 

Based on Dr. Ekman’s research and world-class training methodology, you will also use live practice sessions to build knowledge, skills, and application with high-quality feedback from the Paul Ekman Approved Trainers.

All delegates will receive a graded Certificate signed by Dr. Paul Ekman on successful completion of the assessment during training seminar.

Organisational Impact

After this GLOMACS Emotional Skills and Competencies training seminar your employees will:

  • Understand how emotions work
  • Be able to read emotions in others through their verbal and non-verbal behaviours
  • Understand the emotions of others more insightfully
  • Use their new skills to develop constructive and positive relationships
  • Adopt enhanced active listening and observation skills

Personal Impact

After this GLOMACS Emotional Skills and Competencies training seminar you personally will:

  • Know your emotional triggers and how to manage them
  • Be aware of emotional impulses from the outset
  • Respond to emotionally charged situations, and not react impulsively towards them
  • Adopt active listening and observation skills

Who Should Attend?

This GLOMACS Emotional Skills and Competencies training seminar is suitable to a wide range of professionals but will greatly benefit:

  • All Professionals
  • Supervisors or Managers
  • Training Professionals
  • Therapists
  • HR Professionals
  • Any Professional who is required to manage stakeholders
Course Outline

DAY 1 

Identifying emotions & self-awareness 

  • Emotions Defined
  • Emotional Timeline
  • Automatic Appraisal System
  • Self-awareness / Management
  • Attentiveness

DAY 2 

Identifying & Managing Emotions of Others 

  • Components of Communication
  • The Face
  • Emotions & the Face
  • Subtle / Partial Expressions
  • Managing the Process
  • Preparation & Engagement
  • Evaluation & Learning
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
  • Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Providers and Associations

Endorsed Education Provider

  • Quality Logo
  • Quality Logo

GLOMACS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org

In Association With

PetroKnowledge

PetroKnowledge

Our collaboration with Petroknowledge aims to provide the best training services and benefits for our valued clients

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